Moveworks Inc

We hired Moveworks Inc. for our recent relocation. I cannot stress enough how unsatisfied we were. Items were broken with no compensation, workers were completely unprofessional. Movers threw water bottles to each other across our new home, asked for food, asked for a tip as they had just finished loading the truck at our old address; job was half done. We could literally not believe that the move team did not have the address of our new home nor did they have a GPS; we had to draw them a map to the new abode. The crew tried to charge us extra for the move at the end of the day stating the move of our piano was not included in the price. My husband brought out the quote - piano included. Nice try. Contacted for compensation for only one of a few items either broken or damaged; cheque is continually "in the mail".

Sorry, but we've dealt with a lot of true professionals as a result of our move (contractors, painters, flooring installers, etc.); Moveworks was not one of them. Owner is a real salesman; words don't match the - lack of - service. The only reason we went with Moveworks was because they were recommended by our friends; they were horrified when we told them of our experience. Neither of us would recommend Moveworks to anyone.

I've used Moveworks twice now. The first time the company they contracted out to us were fabulous -- showed up early, got the job done in record time and with no damage. Michael's quote was fair and he took the time to tell us how we could speed up our move and save money at the end of the day too. We've since then recommended Moveworks to tons of family and friends since that great experience. The second time however was horrid. They sent us a company that was completely unprofessional -- cursing, complaining, broken furniture/fixtures, disappeared for a good hour in between travel (which was less than ~20 mins) and we were overcharged. We tried calling/emailing Moveworks on the day of our move but no one picked up/responded to us, so we paid the bill presented. Upon speaking with Ann a few days later we were promised a return of $410 back for the broken fixtures and overpayment. It took a solid 2 months (with plenty of calls, voicemails left and little to no response). We gave them the benefit of the doubt that the reimbursement for this poor service would come, and after a final attempt (of many) we finally received the reimbursement. A little disappointed that it took so long.

I've increased the star rating since I was pleased with their service the 1st time we used them. I hope the guys we were assigned the 2nd time are no longer on Moveworks' roster though.

I couldn't post this without a recommendation and satisfaction rating so I will tell you why. I'm moving out of the city October 28th and came across Moveworks. Michael just came over and with the great quote he gave and his integrity (that means a lot) i signed with him. After he left I felt that I needed to read the reviews on Homestars and i have to tell you as a service provider myself, we meet the most cantankerous individuals where nothing will ever satisfy them. I deal with many service providers in my field and I am confident that Moveworks Inc is going to do a very much better job than the others i contacted. My advice is to not listen to these bad reviews because there are always two sides to the story. i am very impressed with Michael and his company and having moved people myself I know what it means to be responsible for other peoples treasure. You could hire a huge supposedly reputable company and get a mess full of problems but a family run business, as mine is, means the most to us and we go out of our way to service our clients with pride, integrity, excellent professional business ethics and fairness to those who hire them. Sometimes you just have to take a chance in life, and then when its over and the stress of the event ends, give credit where credit is due. P.S. You can bet i will write a review after the move and the dust settles, and you can bet that it will be awesome. You've got my vote Moveworks!

The price may be right, but the service is not. What at first appears
to be a nice family-run enterprise unfortunately turns out to be an
uncaring, uncommunicative outfit that employs unqualified, untrustworthy staff. Stay away!

As mentioned in another review - these guys came in quite a bit lower with their quote which is why I picked them. I also paid for insurance (which seems to be a waste of money - more later).

I booked 2 trucks with one intended for the house and one for the storage unit. Only 1 truck came. The moving crew was pretty gruff and didn't match the brand of the company IMO.

They were pretty quick loading up the truck from the house. Since the only brought one truck we had to unload that at the new city before going to the storage locker nearby.

They put mats down at the new house but there weren't enough to ensure they weren't wearing boots on the carpet. I am still finding discarded cigarette butts in my garage and driveway from the crew.

My big expensive BBQ was damaged in the move so I was glad that I bought their insurance. I called them to tell them and they said they would order the damaged parts and repair it. 5 phone calls later and no response from them. So the 'insurance' cost was a big waste of money.

At the end of the move I asked the guy how I was going to know what the actual cost was going to be vs the maximum estimated cost. The guy said that the maximum cost is always the actual cost and never less. Which completely contradicts the purpose of an estimate.

So as it stands I would definitely NOT recommend this company as they don't stand behind their work or their insurance. Once they have your money you can assume to never hear from them again - especially if you have any damages that need to be fixed.

By far the lowest quote; by over $1000. That is a huge deal.
Alex and his crew showed up on time at 8am, came with THREE trucks, not two that i was told and had my house into his trucks by noon. Clean, professional gentle, and superfast.
Got to the new house, got these guys some lunch, by 4 pm the guys had every single box where it was supposed to be, all beds put together and out the door.

I will recommend these guys whenever I can.

Simeon.

I first hired Moveworks Inc. to move me on December 9, 2015. Alex and his team showed up on time. They had wrapped my furniture and loaded the first truck (24 foot) and half of the second truck quickly and efficiently. My lawyer called and told me that the purchaser of my home asked for an extension! After our nervous breakdown, Alex and his team moved everything back into our home and set up our bed so we wouldn't have to sleep on the floor. The team treated us extremely well. Ann and Alex kept in touch through 5 extensions. The purchaser then cancelled the deal. We had to resell the house. Alex told us he would move us anytime, day or night. We finally sold again and moved approximately 2 months later. Through 2 moves out of our house and a move into the new house, not a single thing was damaged in any of the 3 trucks. Alex and his team were patient (waiting hours for closings), kind and considerate! I would use Moveworks and Alex's team always!

They provided a supply of 10 wardrobes for a returnable deposit. The crew moved all my furniture plus a small load 7 cu. foot freezer. For that service I offered to pay them for their lunch hour.
delivered the goods in good condition and placed them in the appropriate rooms. They even assembled the bed and headboard.
There was some minor furniture damage tha twas rectified by their specialist who did a great job.

They only moved furniture, no applicances and 12 wardrobe boxes. All small boxes etcetera were moved by me in a rental truck.

I highly recommend them

Moveworks was friendly, punctual, efficient, and very professional. It was a big move involving 2 trucks and 6 movers. There were no damages and they honored their quote, even though the move took a little longer than estimated. After 44 years in one house, Anne was able to walk us through the process and put our mind at ease prior to the move. We highly recommend Moveworks.

2 different crews 1st truck was 30' long storage was 10x30 2nd truck 24 -27 long doors jammed on arrival tables and dressers damaged. No response to calls or emails