Phillips Moving & Storage

Moving & Storage
Toronto ON M3J 2P1
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Phillips Moving & Storage
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Reviews for Phillips Moving & Storage

Average customer rating:
8.3 10 (81 reviews)

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Vince in Charlottetown
Vince in Charlottetown
0 reviews St. Thomas, ON
10/10

Move from Ontario to PEI

Our movers were very professional, careful, and considerate. I wouldn't hesitate to use their services again.

Approximate cost of services:
$15,000.00
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Company Response

Hi Vince,

Thank you very much for your review. We are glad that we were able to assist you with your move.
Enjoy PEI.

Connell in Toronto
Connell in Toronto
0 reviews Toronto, ON
10/10

Phillips Moving is Amazing

We had an excellent moving experience with Phillips Moving and Storage. Katy was very responsive to our emails, answered all of our questions, and setup everything for us. The day of the move the team was there right on time and were great people who were extremely professional. Everything was handled with care and the move went very smoothly. I would absolutely recommend Phillips Moving and Storage for your next move.

Approximate cost of services:
$1,800.00
1 of 1 people found this review helpful.
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Company Response

Thank you so much for the review Connell. We were happy to help. Your crew said they had a great day too. All the best to you and Maria in your new home.

Private User
Private User
Private User reviews Toronto, ON
10/10

Great service; great experience

We can't say enough about the team at Phillips Moving, the moving crew of Claude, Austin and Brock and the support from Katy and Moe! They were fabulous and that is an understatement! Everything was handled with so much professsionalism and they put us at ease every step of the way.

Approximate cost of services:
$2,500.00
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Private User
Private User
1 review Toronto, ON
0/10

Very disorganized, very unprofessional

Terrible terrible experience....run away from this company....Very poor and unprofessional service. I had called to book a move a few weeks in advance, I spoke to the guy (Moe) for 20mins over phone to schedule a date, he told me you are all set and call back a couple of weeks before my date to finalize the plan. When I called back, they had NO record of my moving and I wasn’t even scheduled... the sale and customer service agents were very confused, unprofessional, and unhelpful. These guys are very disorganized. And basically DENIED everything. I would NOT rely on these people for my move...Absolutely NOT. Very disorganized.. Very poor communication skills... absolutely unprofessional.

Approximate cost of services:
$3,400.00
1 of 1 people found this review helpful.
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Company Response

Hello Sarah Z., we can confirm that we did provide you an "estimate" weeks ago and advised you a deposit is required in order to move forward. You phoned in june 9 to confirm that we had secured your move date and we were quick to tell you we had not, as you had never given us a deposit. You did confirm that you had never given us a deposit, yet you demanded we secure the date. We tried to help you work through the confusion as we advised you that if you don't give us a deposit then you do not have a contract with us. You proceeded to become very hostile to our staff so we advised you that we would not be doing business with you and wished you all the best with your relocation.

Nikki Baker from Thornhill
Nikki Baker from Thornhill
3 reviews Toronto, ON
10/10

complicated move split into house and rental

I had a very complicated move out of our house on two different days with two different crews. The first part went to our house and was stored in the basement and part in our barn/loft. And the second day was to a rental with only about 20 per cent of our things. The weather was terrible on both days snowy, rainy and very cold. But throughout the move both crews were very efficient, friendly and very hard working. They did everything I asked and made the whole process a pleasure.
Thanks to Ron, Anthony, Nick and Delroy and Michael.. Also thanks to
Laura for trying her best to accommodate my budget and keep my business, and Katy who pulled it all together.
see you in the spring for my next move and hopefully final one.

Approximate cost of services:
$2,900.00
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L Ward Mather in North York
L Ward Mather in North York
1 review Toronto, ON
1/10

Cross continent move ends badly

I used Phillips about 4 years ago (Toronto to LA) and was relatively happy. Hardly anything got damaged. They seemed professional and to take customer service seriously. Now, 4 years later, I was returning to Toronto so I asked them to handle it. They had a local North American van line company (Andy's Transfer) pack my stuff. They were careless and surly. Then, on the other end, some of my stuff turned out to be missing. The driver saw broken bins and told me. Also, he repacked some of the loose stuff in boxes. But the company claims there's no evidence of loss! -- even though their own employee was a witness! It's really surprising and sad. I accepted the high price tag, assuming that if something went wrong, they would take responsibility. But, apparently, once they got my $15,000, they lost interest. It's really too bad.

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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Company Response

We are sorry to hear about you experience Lisa. It certainly did not live up to our standards. We know that you have spoken to our claims manager since posting this review and we know he is working to assist you in resolving any issues.

Mahfuz C. in North York
Mahfuz C. in North York
1 review Toronto, ON
0/10

Run away from this company!

I rarely write reviews but this company gave me such a tough time and insulted me to such an extent that I had to write a review to warn other people. Please don't fall for the great reviews on Google. I did and I suffered. Run, run, and run some more away from this company.

I had the most frustrating experience in my life with this moving company, where Katy Duncan was the person handling my move. If you see an email from Katy Duncan, run away as far as possible. Because of her mistakes in handling my cross-border move, I received my furniture/stuffs 35 days late. As a result, I had to buy all necessary stuffs/funiture/kitchen items that cost me $1000+ to live these 35 days. Not only that, they held my stuffs hostage unless I pay them extra money for their own mistakes, so I ended up paying $200 extra besides receiving my stuffs 35 days late and incurring additional $1000+ on my own. Further, the psychological and emotional trauma they subjected me to was insane. Katy was incompetent and extremely rude. Besides she will blame you for mistakes she makes and won't hesitate to make false statements one after another. The company Phillips will protect her without giving any consideration to the customer's side of the story. I basically begged to them several times to give my case to somebody else other than Katy as I had lost confidence and trust in her. But they did not.

In short, neither I nor any person I know of ever had such a frustrating, humiliating, and traumatic experience with any company in buying any type of service in my life. I am deeply suspicious of the good google reviews for this company. If my experiences were anything to go by, they should receive zero rating (or minus rating if that were possible).

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Aoife in Toronto
Aoife in Toronto
1 review Toronto, ON
1/10

BEWARE Worst Movers Ever

It started with no communication as to what time the truck would arrive. Then sent a truck not big enough for the load, after salesperson had seen all for quote. The movers asked me to pick them up lunch and drinks when not hiding. They sent the Inside Salesperson alone the next day for the rest of the load. He needed to use my cellphone to call for help.
Only time the coordinator did communicate was when she demanded money while I was driving across country days late.
My baby grand piano arrived in pieces as did a number of boxes. Was told the second load would arrive sometime. They denied claim for piano because I did not have "uncrating" which was never offered or discussed at anytime. Shame on me for not knowing by osmosis that the huge cost to handle piano did not cover
everything.
Horrible company from a to z.

Approximate cost of services:
$12,000.00
1 of 1 people found this review helpful.
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Company Response

Aoife, i am very sorry that we let you down. I totally understand if you don't want to put anymore time into this but if you do, I can be reached directly at peter@phillipsmoving.com

Jeff in Bath
Jeff in Bath
1 review Odessa, ON
10/10

Newmarket to Bath

A great overall experience with this moving company. Everything I was told was executed perfectly, from the time they showed up to load, to the time they showed up to unload. The floors and furniture were properly protected, and nothing was damaged. Thomas, Tony and John (I hope I got the names right) made the move enjoyable, and were very friendly and efficient. 5 stars!!!

Approximate cost of services:
$3,250.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Jeff, thanks so much for the review. We appreciate it and we will share with your crew (yes, you go their names right!). All the best.

Allan in Cranbrook
Allan in Cranbrook
1 review Red Deer, AB
10/10

Great move

This was one of the most professional moves cross country I have ever had ( I have had 3). Phillips went above and beyond my expectations. The guys they had handling the move in Toronto and Red Deer AB were professional, courteous and great to deal with. I have nothing but praise to offer Phillips , and I made my feeling know to the owner.
Thanks guys yuo are awesome

Allan

Approximate cost of services:
$6,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Allan. We appreciate you taking the time to write this. All the best out west!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Phillips Moving & Storage

Phillips Moving & Storage, a Toronto member of United Van Lines, is celebrating 100 years of service. Whether you are moving across town, across Canada, across the border or across the world...We'll Get You There!

CATEGORIES
Moving & Storage
PRODUCTS
Moving (local residential and commercial movers), moving across Canada, moving cross-border to US, international movers, packing materials and free delivery, international removal services
SERVICES
moving, packing, wrapping, free delivery of packing materials (minimum order)
BRANDS
United Van Lines
STYLES
A+ rating with BBB, member of Canadian Association of Movers, member American Moving and Storage Association
SPECIALITIES
Local moves, long distance moves, international moving, office movers, storage, packing services
WEBSITE
https://phillipsmoving.com/
YEAR ESTABLISHED
1923
NUMBER OF EMPLOYEES
25
RETURN POLICY
Full refund for any unused purchased cartons.
PAYMENT METHOD
Visa, Mastercard, email transfers, certified cheque
LICENSES
CAM, BBB, NAVL
MEMBERSHIPS
United Van Lines Agent
LIABILITY INSURANCE
Yes
DIPLOMAS
voted Top 10 Movers in Canada by Consumers Choice
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
4 hours
BONDED
Yes
WRITTEN CONTRACT
Yes
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