Cozy World Inc.

Fred came to our house to replace an old oil furnace to a gas furnace. He moved the new furnace to a new location, for a much better layout that I didn't think would be possible. I have now a brighter and more spacious basement thanks to his detailed work. I strongly recommend his work, as he was very professional, friendly, and efficient.

I was very pleased with the service from the initial request for an estimate to the actual installation. Boris returned my phone call the same day, took a lot of time to explain his recommendations, was very organized and paid attention to detail. For example, of the 4 companies that come out, only Boris pointed out that my neighbour had placed a large object against my wall and that it would be an issue for access and venting, and suggested I ask my neighbour to remove it. The two guys who did the actual installation were prompt, professional, and efficient. They broke a lightbulb and Cam insisted I take his money to replace it. They left the area very tidy and made recommendations for maintenance of the furnace. I'm someone who has to feel like I can really trust who is working on my house and I felt very comfortable with Boris - he seems to really care about his work and less about making the deal (which is what I felt with others). I have a drafty old house - it is now warmer and I'm very happy about that!
Would definitely recommend.

very professional and friendly!
our AC didnt work, and we thought we had to replace it, Fred fixed it and now it works like new,
work was done on time and they cleaned up after. I am very pleased with his service and I will definitely recommend this company

I arranged to get two quotes, from Cozy World and from another highly rated company on Homestar. Boris was on time, gave me easy to understand itemized quote, and even gave impartial advice regarding my water heater. The other company's quoted amount was about the same, but not as clealy laid out as Cozy World. Boris accomodated my difficult schedule. The installation was done by two people who were on time, professional and very neat. 1 month later I received a huge gas bill. I contacted Boris and he responded right away snd tried to figure out the problem. I found out later it was a billing problem with enbridge.

It was a very pleasant experience purchasing from Cozy World. Highly recommemd them. And the Goodman furnace is great. So quiet.

The final estimates were identical to the prices quoted on their website. The wait time for installation is short and the installers arrived as scheduled and on time. The installation went very smoothly, the installers worked very dilligenlly, and we did not encounter any issues with the system since it was installed, reflecting the quality of workmanship. There were no surprise elements throughout this process, which is exactly what I was looking for. We would recommend this company to anyone.

I am very satisfied with our furnace, they arrived right on time and did a great job replacing our old furnace with a new high efficiency model. Once done they cleaned everything and installed a new thermostat.

We found Cozy World on Homestars when our furnace stopped working and found ourselves cold and fed up with waiting for our "regular" big name service provider to show up (they missed multiple appointments, without notice or apologies). Cozy World's service was exceptionally prompt, courteous and professional. They advised us not to spend money on additional products that we inquired about, even though this would have resulted in additional revenue for them (wow!). They also ensured that we were aware of various government rebates and provided a referral to Dritan at Greentech services who completed a full assesment and facilitated all of the paperwork for our rebates (Dritan was also outstanding to work with). BTW, we are also thriilled to find that our heating costs are now significantly lower. We couldn't ask for friendlier, professional, thorough or reliable service. Thank you!!!!

From the moment I met Fred, he was extremely personable and answered all of my question as the job progressed. I really appreciated the time he took to educate me on the intricacies of installing a furnace. I have three young children and our furnace decided to go to "furnace heaven" on one of the coldest day of the year. Fred came out on a Sunday and completed the job. Our family is very grateful for Fred's quick, friendly and professional service. I have no reservations on recommending Majestic Indoor Air to anyone.

Boris is very professional, he gives you honest opinion and recommendation. The work is done on time and I have no issues or objections whatsoever. Excellent service, very rare to find these days!

In the past 2 years I have had to deal with all sort of contractors – plumbers, hard wood floor, tiles, carpenters, painters, sprinklers, general laborers, fence, roof, electrician, carpet installers.. .and then - CozyWorld

If you are like me and like to research before pulling the trigger – look no further, do yourself a favor, save time and avoid the hassle..

Our furnace was red-tagged (deemed unsafe by the gas company) in Feb 2011, couple of weeks before our second child was born.

So I came across CozyWorld on Homestars - was kind of suspicious of all the positive feedback, but then again it was hard to ignore the sheer volume of posts…

What can I say that has not already been said about Boris and his crew – Boris was punctual, straight to the point – no tricks, no gimmicks. Just came, inspected the ducts and recommended furnace size. I was considering a larger BTU furnace, he advised that I could go with a smaller model. I also asked for a humidifier and new filter box to be installed – again was given straight answers and reasonable price.

His crew (I only remembered one name - Kam) arrived on time, did the work, ran exhaust pipes the way I wanted them to (took extra time and effort due to a tree getting in the way).

They also:

- took the parts from my old furnace which “THE BIG COMPANY” had disassembled in an attempt to convince me that the heater exchange block was leaking – it wasn’t.

- noticed an old exhaust pipe left from the contractor who had installed my new water heater a year or so earlier (a contactor sent by “THE BIG COMPANY” ) – removed it and plugged the exterior wall (I wonder how much heat I have lost through that pipe).

- unclogged the existing build-in drainage tubes and connected them to the furnace (the “THE BIG COMPANY” “specialists” sent to maintain my old furnace would throw parts and packaging on the floor and just leave it there – wires, fuses, nuts, bolts ), not to mention that they never considered the leaking furnace ( “ ..it is a high efficient furnace, it is supposed to leak”)

Clean, quick and professional. My furnace room was left in a pristine condition.

Boris sent a follow up email the next day, I had questions which he addressed immediately.

If you are Canadian born (I am not) – don’t be afraid of the accent, I know that some folks have reservations and would rather go with the “safe” appearance projected by a slick sales person.

In comparison - I had requested quotes from “THE BIG COMPANY” and another smaller service provider. Sales people would spend an hour trying to up-sale and convince me how the exhaust pipes cannot be run “here and there” and need to pay for “this and that”, how the furnace needs to be moved “here and not there” (I have large furnace room, so I guess they saw an “opportunity”). I was also given the runaround by another company which I called for a quote, I had to leave my detailed information, then someone called me 2-3 days later asking questions like “Do you now what an average heater costs like” etc., then setup an appointment – for a week later. By that time CozyWorld had installed my new furnace.

It's been almost a year now, no problems (Boris also sent the rebate information – the next day).

Highly recommended!!!