Cozy World Inc.

In the past 2 years I have had to deal with all sort of contractors – plumbers, hard wood floor, tiles, carpenters, painters, sprinklers, general laborers, fence, roof, electrician, carpet installers.. .and then - CozyWorld

If you are like me and like to research before pulling the trigger – look no further, do yourself a favor, save time and avoid the hassle..

Our furnace was red-tagged (deemed unsafe by the gas company) in Feb 2011, couple of weeks before our second child was born.

So I came across CozyWorld on Homestars - was kind of suspicious of all the positive feedback, but then again it was hard to ignore the sheer volume of posts…

What can I say that has not already been said about Boris and his crew – Boris was punctual, straight to the point – no tricks, no gimmicks. Just came, inspected the ducts and recommended furnace size. I was considering a larger BTU furnace, he advised that I could go with a smaller model. I also asked for a humidifier and new filter box to be installed – again was given straight answers and reasonable price.

His crew (I only remembered one name - Kam) arrived on time, did the work, ran exhaust pipes the way I wanted them to (took extra time and effort due to a tree getting in the way).

They also:

- took the parts from my old furnace which “THE BIG COMPANY” had disassembled in an attempt to convince me that the heater exchange block was leaking – it wasn’t.

- noticed an old exhaust pipe left from the contractor who had installed my new water heater a year or so earlier (a contactor sent by “THE BIG COMPANY” ) – removed it and plugged the exterior wall (I wonder how much heat I have lost through that pipe).

- unclogged the existing build-in drainage tubes and connected them to the furnace (the “THE BIG COMPANY” “specialists” sent to maintain my old furnace would throw parts and packaging on the floor and just leave it there – wires, fuses, nuts, bolts ), not to mention that they never considered the leaking furnace ( “ ..it is a high efficient furnace, it is supposed to leak”)

Clean, quick and professional. My furnace room was left in a pristine condition.

Boris sent a follow up email the next day, I had questions which he addressed immediately.

If you are Canadian born (I am not) – don’t be afraid of the accent, I know that some folks have reservations and would rather go with the “safe” appearance projected by a slick sales person.

In comparison - I had requested quotes from “THE BIG COMPANY” and another smaller service provider. Sales people would spend an hour trying to up-sale and convince me how the exhaust pipes cannot be run “here and there” and need to pay for “this and that”, how the furnace needs to be moved “here and not there” (I have large furnace room, so I guess they saw an “opportunity”). I was also given the runaround by another company which I called for a quote, I had to leave my detailed information, then someone called me 2-3 days later asking questions like “Do you now what an average heater costs like” etc., then setup an appointment – for a week later. By that time CozyWorld had installed my new furnace.

It's been almost a year now, no problems (Boris also sent the rebate information – the next day).

Highly recommended!!!