Three years ago this past August, I met BHHI at the CNE (the Ex) and requested a follow-up call from the company. Several days later an associate called and made an appointment. A sales rep come to my house in the west side of Toronto, near High Park. We needed to replace a door and a third floor window in our near century old home (it will be 100 years in 2015). Chris and his partner installed the door and window and were very concise and clean with their work.
Fast forward to this month (Sept. 2013) and I ordered a couple of more windows - this time through Dan. I had compared similar quality and style windows with another big window manufacturer and BHHI's prices were very competitive.
The windows took longer to be ready than expected which was a factor of missing an appointment with a busy rep on a Friday before the the Canada Day long weekend. I had to wait for a couple weeks before a different rep could make it to my house.
We are renovating and needed to install the windows before the final painting and tiling could be finished. Our intention to finish our renos including the new windows before school started didn't end up happening.
A single installer, Lucas, came in from St. Catherines - a long way to come but he was happy to make the drive in. I asked him if he needed a hand carrying anything since he was by himself but he declined help and was able to single-handedly remove both windows from the second story and install two new double-hung windows with full tear outs brick to brick. His workmanship seems very good from both inside and outside the house. He gave me an option to extend the trim on the inside on the fly since there remained a small gap between the three-inch inside trim and the newly drywalled and painted walls. I declined because he managed to close the minor gap with some caulking.
The vinyl windows themselves are well-made with the protective 'self-cleaning', low e-glass.
Lucas cleaned up after himself and upon inspection after he left, I could only find some very minor clues that there was work done on my house that day. Overall I was impressed with his ability and know how, workmanship and general demeanour.
I would recommend BHHI and their installers to anyone who might ask - friend or family. I've had a good experience with this company now, twice.