Lastman's Bad Boy Superstore

Excellent SErvice. Worked with us patiently to match our custom needs that were difficult to satisfy. Manager is an excellent person overall as she considered our requests, demand and budget so much we cancelled a deal done at 'Sodhi furniture' and came back to you guys. they cleaned the sofa for us as well and sharon worked with us to final the deal ignoring her lunch. Lovely!

Very knowledgable and friendly salesperson. Came in looking for a washer and dryer for my condo. Got a great deal and highly recommend this place. Ask for Gerry and he will help you out for all your household needs.

My wife and I bought a dishwasher from the Kennedy location. The sales person recommended what we later found out was an unlicensed technician to install it. We found out from the plumber that later repaired the installation, that the installer didn't even know how to hook up the water in and out of the unit. Research any installer suggested to you by the sales staff before you approach them.

DO NOT BUY FROM BAD BOY. I wish I had read reviews before spending almost $6000 there. My initial experience with the store was great but that was obviously only because they were making money off me not because they actually care about their customers. I was renovating my first house and I purchased a stove, fridge, dishwasher, love seat, sofa, two TVs and a bench. Since the fridge and dishwasher were sale items they apparently needed to be delivered within a month of sale so they were. My kitchen was no where near ready for them to be installed so they sat, wrapped up as they were delivered so that they wouldn't get dirty or damaged. 3 months later everything has been installed and I go to take off the protective film on my fridge and there is huge, deep, knife cuts from where they cut the laser film around the handles ON TOP OF THE STAINLESS STEEL. I immediately called the Bad Boy Burlington store that I purchased it from and was told to call the dreaded customer service number. I was on hold so I chose the "leave a message and someone will get back to you" option. What a joke. I called back days later and finally talked to someone (who sounded like she was asleep by the way, I think she said one sentence to me during the entire conversation) who told me to call GE because it was their problem. So I call GE, after being on hold for 40 mins they tell me that because its past 48 hours the Bad Boy store that I purchased it from needs to contact their GE rep to get a concession number to authorize them to replace the doors. Than when I called the store they told me again to contact customer service to have a person come out and look at the damage of my fridge. When I called customer service and explained that I've talked to literally everyone possible and no one is being even remotely helpful she once again told me it was GE's problem. I was never told that I needed to check everything within 48 hrs or else I obviously would have, though I highly doubt it would have been a better experience. No one wants to claim that they damaged my brand new fridge, no one is willing to help me so congratulations Bad Boy, you screwed over a 24 yr old single girl who has spent her savings renovating her first house, I hope you feel great about yourselves. And the bench I ordered was delivered without any hardware to assemble it and they have been just as helpful with that. So to sum it up I bought seven products from Bad Boy and two were delivered damaged or incomplete.

Very helpful & informative sales assistance. Bobby was great, he was able to help us. Helped us narrow down the options and end up with something we are very happy with. Dave, the sales manager gave us the best price first time around, no hassling or negotiations required-hassle free & quick to the point. Nice and a pleasure to deal with.

As it is in its name, Bad boys furniture store at the Dundas branch is NOT SATISFACTORY. This is because during the sale they tell us about a wonderful warranty and guarantee but when we go back to get something replaced there are many terms and conditions, which they never mention to us. In my case, I bought all my furniture for my new home. During the sale I was told I would have a five years warranty and can come back even with the smallest problem. But after a year when I tried to exchange my love seat due to leather problems the store manager, Elmo,who told me to come back and wrote on my invoice about my warranty turned me back and told me to contact customer service. I had to go through so much trouble to get in contact with customer service and in the end i was told they could not do anything and they told me to go back to the store which I purchased the goods. When I visited the store, they handed me a warranty book and told me to read it and that they cannot help me. If they showed me all of this during my purchase I definitely would not have bought goods at this store. I feel like I have been fooled during my purchase. I don't recommend this store at all but if you go I recommend going through the warranty section very thoroughly. Thank you.

Buying furnitures are not to make you mad & angry. I don't know how many times I have had this response since I started this insane & frustrating process. I purchase my furnitures in July 25, 2014 & was told that it will be deliver between 4-6 weeks. Buying furnitures in Badboy is like pulling teeth. After 5th or 6th week they will tell you pay the remaining balance & oh by the way you are not getting the other furninture it will be arriving at the end of September. We are almost the end of September got a voice mail that the dining set will be "arriving" Thursday 9/25/14 , pay the balance & set up an appointment for delivery. Sounds good right? So, I called and set up for Friday delivery & mentioned that I will come by to the store & pay the balance. So far so good right? OH NO! The lady said okay & by the way your bench will be arriving in October. We can deliver both when the bench arrive. How convenient!!! Pulling teeth right? I said, I want to speak to your manager & got a response they are busy right now and someone will call you back. Waited for hours until I fell asleep no managers call me back. It has been 8 weeks & 1 day I still did not get my furniture dinning set. I went to the store to cancel my bench, pay the balance & I arrange for Friday delivery. The girls infront said tbat you need to call Shamila. Shamila came & thinks that she knows what she was doing instructed her employee to deduct it & somehow she was telling me to pay more than what I owe them since I cancelled the bench. Huh? To make the long story short she called their accounting department & told me the dollar amount. Thank God someone enlighten her mind. So now the delivery, somehow someone cancelled it because no one was answering the phone call & they keep trying to contact us. That's right no one is answering the phone call because my husband & I don't have better things to do and we don't work people. And they cannot accommodate my request to deliver it in the afternoon/evening which is between 4-5:30 the normal time that most people who doesn't have better things get from their leisure time. Again, they called Shamila the so called "manager" made a phone call & her employee repeatedly told her in the afternoon/evening. Shamila said okay no problem "service department" said no problem.September 26 7:48 got an automated call that they will deliver the table between 8:15-12:15. Called the store in Brampton & spoke to Ali store manager who called his people stupid when they screw the delivery of the sectional. Since Shamila was there also so he gave the phone to her & told me that I was wrong, yelling at me on the phone & told me that I was not telling the truth. In other words I am a "L" since I can say that word here.I was so livid, disrespected & then she pass the phone to Ali. Instead of helping me he said call head office & for the mean time he will call service department & see what he can do then he will call me back. It has been 12 hours pass no Ali, any managers from Brampton branch & even anyone from their head office did not call me. NICE! That's what you called customer service. Whoever read this post & you need my honest opinion DO NOT BUY ANYTHING FROM BADBOY!!! They care less about you, the employees are unprofessional that includes managers. This is my first time that I have been treated or never dealt with a company who yells, who will call you a "L" & argue to a customer. Niether of 2 people I actually spoke with, offered an apology for the things that they screwed. I am encouraging all Badboy customer who posted anything here or have complaints lets get together file a complaint with better business bureau. PLEASE WRITE A COMPLAINT TO BUSINESS BUREAU. LET STOP THIS NONSENSE THAT THEY ARE DOING TO US.

Excellent Service. Very friendly, professional, patient and ensured all my needs were met. When i wanted opinion and advice she was able to clarify and recommend. When it came time to purchase she was fast, thorough and ensured i was satisfied and taken care of.

Rico the salesman was very well informed about the products, he was courteous, kind, helpful. I was very pleased with the purchase, there was no pressure, an easy comfortable experience with a very pleasant salesman Thankyou Rico

Rajat approached us while we were looking for television sets. He answered all of our questions regarding a TV we wanted to purchase which we did. Great customer service. Thank you.