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This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
This entry did not meet HomeStars review criteria.
Thanks very much in your appreciation and trust in AIRPLUS. It's unfortunate that another company you were using was taking advantage of you for so many years, but at least you know that we will be looking after your system from now on.
Christopher
Unfortunately Mr.Anonymous everything you've stated is not true other than your parents are senior and we were at your home. You called us because some other company installed your a/c horribly wrong and now they are out of business. You've told us you had already 2 other repair quotes from other HVAC contractors giving you their opinon on what's wrong with the a/c. You had us also come over to diagnose the problem. We stated that the system has a refrigeration leak and there was no R410 refrigerant left in system. We gave you an estimate of the cost to find and fix the leak, recharge the a/c with new R410 and we said that there maybe more problems with the system which would cost more $ but is unknown till we can run the a/c. You and your parents and other family were told all the facts. We left to continue our other scheduled appts , you called us back to proceed even though you knew the costs could be more?. We returned and we consequently repaired the system at the agreed price, tested a subcool of -9. System working as best as possible and you were told the compressor is noisey and we don't know how long it will last. You called us back twice since, we returned at no cost to you and we discover the a/c cooling and working. I believe the real reason behind this unsubstantiated malicious attack on Airplus is because you or your parents got taken advantage of by the contactor that sold and installed the a/c originally a year ago. I hope everything works out in the future with your a/c. If you have a problem next summer, we will come out at no cost to diagnose, we stand behind our repairs and warranty.
Thank you Angela for those words of encouragement and trust in our company and staff, all the best in your renovation and thanks again for taking the time to comment.
Sincerely,
Christopher Burt
Thanks for your comment and acknowlegement of our efforts, we do appreciate your feed back and we will maintain this level of service for you, for many years to come. All the best Peter
Cheers
Thanks for taking the time to comment, it was a pleasure and appreciate working with a customer who understands how hard we work to do the best job possible.
Thank you and look forward to maintaining your equipment for many years to come, and we'll see you in the spring to do a tune-up on your A/C.
Rplace and install new air conditioner
Kevin,we appreciate your comments and your effort to publish them, our staff works really hard,not only to meet but exceed customer's expectations.It was a pleasure working with you and look forward to maintaining your equipment in the future.
Thanks,
Christopher Burt
President