Airplus Heating And Cooling Inc

Hi!

Just a quick note of thanks.

Had some furnace aberrations to solve (shutting off/on before desired temperature was reached).
After a few stabs, your knowledgable technician, JON, got it running like a top. Operating more efficiently too with the increased fan up-tick.

Again thanks!

Cheers,
Glenn

PS – Please pass this note along to Jon...

Once again Airplus has risen to the occasion and rescued us. Airplus arrived within 3 hrs. with a new tank. The staff are very professional, and nice as well. This company has customer service down pat! Keep up the good work. They will always be on our list of preferred service providers and we would recommend them to anyone.

Had them install a high efficiency furnace in 2010, Get them to clean it every year. This year the service rep even taught me how to vacuum the filter! I called yesterday and they were able to squeeze me in today.

I had to change my old furnace.The response,the quote,the service,the staff and basically everything was great.If I needed to do it again,Surely I will call them again.I will recommend the Airplus company.

My A/C unit was turning on and off, and seemed to shut off when it was really hot. So at night it would come on when the temperature outside was cooler, and during the day, especially on the hot days, it would shut off. They sent a technician. He was supposed to show up between 11:30am-12pm, but he was over 1hr late.

Once he arrived, he was professional, and advised that the problem could be the capacitor, compressor, or the relay. He said he needed to call the manufacturer to confirm exactly which part it was and would get back to me within a day. I received no phone call the following day, so I called them back for an update. I was promised a call back, but did not get one. Same thing happened the following day. After about 3-4 phone calls I finally heard back from the owner, Chris and he told me the problem was the compressor and it would cost $1496 for the part and $994 for labour. They told me that I would have to pay $1496 for the part in advance, because they don’t want to be stuck with the part if the customer cancels on them.

I got another company to take a look for a 2nd opinion, and they ended up replacing the capacitor for $270 (parts and labour). My a/c has been running fine ever since, even on the hot days. I called Airplus back to advise them that they mis-diagnosed the problem, and see if they would do anything about $100 service call fee that they charged. I wasn’t expecting the entire amount refunded since they did send a tech. I was hoping they would refund part of the charge.

After a lengthy discussion, Chris told me that they would have replaced the capacitor first, and then the compressor, but I had to pay for the compressor because they don’t want to come back and forth ordering different parts. At this point in the call, he told me that he would have refunded me the $1496 for the compressor if it turned out that it wasn’t the problem. I was not told this in the original call. If I could have received a refund, then why did I have to pay a deposit in the first place? If they refunded my money, wouldn’t they be stuck with the part? It sounds like they would make the customer order and pay for the MOST expensive part. Another question I have is why are they ordering and replacing so many parts? You should KNOW what needs to be replaced. So this company just randomly replaces parts until the problem is fixed? There are articles on the web that describe very specific tests that can be done to determine if the compressor failed, like checking for acid levels, and hooking up an Ohm meter and checking the resistance. None of this was done on my unit. In the end, as I had told Chris on the phone, I was disappointed with the service provided, especially since they had such a high rating on Homestars.

This is to give a BIG Thank you to you and all support staff for the job recently done at my home.
Your sales team(specifically Lou Fortunato)made a number of trips to my home to assess,educate and neggotiate what was best for me,my budget and the space restriction we were facing. He was a pleasure to deal with and created a friendly and personal type of business relationship.Making sure I had a full undrestanding of what I was getting,the cost,who was going to be installing...and he referred me to an ECO testing company to ensure I was able to maximize the current rebates.
Onto your contractors who do the installation. Chris Massey did some great troubleshooting to accommodate what I wanted to accomplish.He went over and above making sure everything was done correctly despite the tight space restrictions.Probably not his favourite job site because of this!He trudged through it with rain and cold and the added frustration of limited work space. Despite the challenges,timelines and expectations were met with my gratitude.
I feel fortunate that I have Chris and his team of experts to add to my list of resources to refer my family,friends,clients and associates...with great confidence.
Thank you Chris..
Lori

Thank you for the excellent work when your team recently performed our fall furnace tune-up.They arrived on time,were organized,performed the tune-up quickly,professionally and when they were done you we could not tell they had been here. They exceeded our expectations when they took the time to explain the service they perform and they went a step further by addressing our concern with unbalanced flow between our main and second floor. They explained our options,and together we determined that a change in the blower speed was requier.
We were also impresd when they pointed a couple of future servicing issues we should be aware of and that the blower speed should be re-checked in the spring when we turn on the air conditioning.
I compliment you on thier thoroughness as it was evident that our safety and comfort was paramount.
I would like to take this opportunity to thank your crew for a project truly well done and credit goes to their level of service and professionalism that exceeded our expectations.
we certainly look forward to recommending AIRPLUS Heating and Cooling in the future and have no objection to you using as a reference to prospective clients if reuired.

Two words for this company. VERY IMPRESSED! We had been without hot water for our coach house for over a week as we were waiting over 5 days on another HVAC contractor (GTA Heating & Cooling) to get the (wrong) part from Winnipeg.

One call to AirPlus and two technicians arrived at our house within the hour. They quickly found the problem (diaphragm) and said they would pick it up the next day for installation (parts are in Mississauga and not Winnipeg!). The next morning, they arrived with the part and fixed the boiler. The hot water is back in business once again.

This company was fast & efficient. A little pricy for the part, but considering the service given, very much worth it. I would highly recommend them. They are clean, professional and true to their word.

Thanks so much for everything.