Kevin Bull in Toronto

We were referred to Tender Touch by our real estate agent--and they were simply exceptional! First, they actually FOLLOWED UP with us, showed up right on time and took exceptional care with our belongings. Moving can be a very stressful expereince, but the crew we had made this as painless and seamless as I could have imagined. Justin (the team leader) was one of the most considerate people I have met. We were kept up to date on progress, advised of delays and they even contacted the office when they realized we had more stuff then they anticipated to get another person on the job. Simply OUTSTANDING!

Bought a new hose and realized the AC was not working. Called several companies to get a service person to come out and most were completely disinterested (if they bothered to answer the phone or return a call) Airplus had someone there in 3 days. John was professional, courteous and THOROUGH. THe unit was beyond repair due to poor maintenance by the previous owner. He referred a salesperson to call me (the inspection was Saturday, the salesman phoned me Monday morning at 10:00). He booked an appointment for Tuesday (yes, the next day) and he did a VERY thorough inspection of both the furnace and A/C. He was honest enough to say we did not need a new furnace, gave some great tips on maintenance (that the company will not benefit from) and actually sold us on the less expensive AC unit that would meet our needs. The installation team showed up when promised--both men were exectptionally courteous, and took great care with the work they were doing. During the installation, a piece of equipment was damaged, instead of repairing it, they advised me they would rather wait for a new one to be delivered (from Pickering to downtown), significanlty extending their work day. These guys went above and beyond, and not only did the installation, made a few other modifactions to improve the overall operation of the system (including a recommendation about why we should change our hot water tank!) WIthout a doubt, one of the finest service expereinces, and have no hesitation HIGHLY recommending Airplus!