Reliance Home Comfort

My parents alerted me to a problem they were having with their central air conditioning system. They had discovered that the drain was plugged and the unit was leaking all over the laundry room floor. They placed a call to Reliance as they have a service contract to cover the unit. At first they were told that nothing could be done until about midweek of the following week. This was not acceptable and a service tech by the name of Rick was sent to their address, but not until the next day. He didn't have a clue what he was doing and told them they would need buckets under the unit and continue to use it. He said he was unable to get any parts for the next two days. He also told them that someone would come and check the unit to ensure it was working properly. That never occurred.

After another phone call to Reliance, Barry Greer, a service tech, called back and came to review the situation. He was most courteous and helpful, explaining everything and making suggestions as to how we could prevent this problem from ever occurring again. He checked the units inside and out and ensured that everything was in order. He assured us that if we ever should encounter another problem, we could call and request his help as is a Reliance trained air conditioning specialist.

We were on the verge of cancelling the contract with Reliance for service on the unit, until Barry came and restored our faith in the company.