Service call to fix incorrect installation
Reliance came 4 years ago to install a rental water heater. Last week, the gas provider was out and tagged the water heater. He said it was incorrectly installed, that all Reliance cares about is raking in customers and then does a shoddy job. Called Reliance and they said a service tech (from a private company) would be out the next day. He was there when they said he would be and said he could do the fix for $50. I said no way because it was their fault for incorrectly installing it in the first place. He said he'd have to call the office... he did and proceeded to do the repair at no charge. It seems to be fixed now, but I can only give this 2 stars because a) it was incorrectly installed, and b) they tried to make me pay to correct their own error. :-(
- Approximate cost of services:
- $0.00
- Company Response
Sorry to hear about this J Mac and I would like to review this further. If you could please contact me at rmassingham@reliancecomfort.com with more info, I would greatly appreciate it. Thank you. RM