M And M Movers

Moving & Storage
Toronto ON M5A 2T2
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92%

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Reviews for M And M Movers

Average customer rating:
9 10 (198 reviews)

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Jerry from Brampton
Jerry from Brampton
1 review Brampton, ON
10/10

Moving of furniture

The 3 movers arrived on time and when the truck was full, manged to put more stuff in it. They were friendly and productive. I would surely hire this company again!

Approximate cost of services:
$1,100.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Jerry, The guys enjoyed moving you. Brent

Renato from Mississauga
Renato from Mississauga
3 reviews Milton, ON
10/10

Move

M and M Movers were able to offer cost effective service without compromising on quality: I was able to secure a move at a substantial cost savings, yet still received outstanding service and professionalism from Brent and his crew. During formal consultation, Brent was courteous and clearly explained all the related fees/expenses. Upon arrival, Brent's moving crew worked attentively and with persistence, remaining on task and focused throughout the day.

Approximate cost of services:
$1,000.00
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Company Response

Thanks Renato, I was surprised at how much money the other movers wanted, I am glad we did your move ahead of schedule. ( o.k. maybe not) Brent

Daniel from Toronto
Daniel from Toronto
1 review Toronto, ON
10/10

Movers

I cannot say enough great things about m and m movers. Brent was a pleasure to deal with, always returning my calls, texts, and emails quickly. The week of my move I switched the time and date on Brent 3 times but he was always very hospitable and professional. The 2 movers who moved my apartment were fabulous. They were extremely careful with all of my belongings, wrapping everything in plastic and packing blankets. Not too mention they were very fast. The day of the move the ground was dry, however they still removed their shoes every time they entered my new home. I was impressed with their organizational ability. I'm still not sure how they were able to get my couch down the stairway into the basement, which was more narrow then the couch without damaging the wall These guys are great. I would recommend them to friends and family. The movers even call me a few hours after they left to make sure I was settling in

Approximate cost of services:
$400.00
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Company Response

Thanks for the "10" and the review with the Better Business Bureau! Brent

ercole from Oakville
ercole from Oakville
1 review Oakville, ON
8/10

Moving

Brent the owner came out and gave me a maximum price guaranteed quote, after comparing his price to other movers and reading reviews on his company we decided to hire his company. The movers were excellent they worked really hard, Mo the lead mover and his helpers moved everything with care. Thanks again M & M.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Ercole and thanks for the REAL review, I don't ask customers for a "10" like some company's do, the most important thing to me is no damages and a good price. Thanks again Brent

Jodi from Toronto
Jodi from Toronto
1 review Toronto, ON
10/10

Moving

Brent Routley (owner) and his team were fantastic! Brent, himself, came to give me the moving quote in person himself. His team of 4 movers showed up punctually and didn't stop until they got the job done. Each of the team personally introduced themself by name (and with a handshake) to my entire family. They were very efficient with moving us out of our old home and into our new home. And - they had fun along the way. What was a very stressful day in our home turned out to be quite pleasant. I would highly recommend M and M movers.

Approximate cost of services:
$1,400.00
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Company Response

Thanks Jodi!, I also realized the move went ahead of schedule and we owe you $388.00, which is over $500.00 LESS than my guaranteed quote. Thank your Mother for me again about her kind words about my familys humanitarian work. Brent

Liz Paton from Milford Bay
Liz Paton from Milford Bay
1 review Milford Bay, ON
10/10

Moving my home

M and M Movers were great from start to finish! They took great care to wrap our furniture and protect our pictures. The guys were quick and efficient with loading, even stopping at U-Haul to pick up our items in storage. They went above and beyond when they landed at our new home and found the steep driveway covered with ice and snow, making it near impossible to bring the truck to the house. They patiently salted and sanded while carrying boxes and items up the steep hill, into the house.
I would not hesitate to recommend these guys to anyone! Great job!!

Approximate cost of services:
$2,700.00
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Company Response

Thanks Liz and Les!, Les I enjoyed our talk about "The Big Guy" I normally don't talk about that with customers, it was refreshing. Brent

C.T. in Etobicoke
C.T. in Etobicoke
4 reviews Toronto, ON
10/10

Moving

I would like to thank M and M Movers for another successful move! I was so happy with them when they did my move from house to condo a few years ago that I recommended them to do my Dad's move . He was nervous that his prize possessions might get broken. I assured him that the movers would wrap and package everything properly and treat each box as if they were all fragile.
As last time, not one item got broken including his beloved grandfather clock. He was very impressed.
The movers were punctual, efficient and friendly and went above and beyond what was necessary. My Dad is 84 and could not do the disassembling so they did that for him and then reassembled it for me as I was also not able to do it.
They were also very patient when I asked them to move the heavy teak furniture from one room to another when it was too tight to accomodate my mom's wheelchair.
I would definitely hire them again for any future moves and would not hestitate to recommend them to my family, friends and co-workers.
Thanks again M and M movers for another positive experience.
Regards,
Carolyn

Approximate cost of services:
$1,500.00
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Company Response

Thanks Carolyn, my company has been claim free for over 2yrs! Nobody on this web-site has filed a claim, so I am glad you were happy, thanks again Brent ( Sometimes minor damage does occur, but it is less than $150.00, this is not considered a claim and is considered a successful move by moving standards)

Roy Meech from Milton
Roy Meech from Milton
2 reviews Milton, ON
10/10

Household move

M and M Movers did an awesome in moving my family. They were very professional and completed the task in a hassle free manner. This move was different then most as they were challenges to move out two families swapping properties. I could not have been happier with the service and I have moved across the country four times. This was the best service I ever received from a moving company. Highly recommend. Thank you Brent and your team.

Approximate cost of services:
$1,800.00
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Company Response

Thanks for the real review Roy, again I don't ask my customers for a "10" like alot of companies, so thanks for the unsolicited "10" we enjoyed doing both house moves for the "swap" of properties. It worked out well because 2 crews were working so they could help each other. I am also glad we saved you $1,000 from another mover. Thanks again Brent

Lynn in Cambridge
Lynn in Cambridge
5 reviews Mississauga, ON
8/10

House, Shed and Storage Move

Brent gave an accurate estimate to move and pack the whole contents of our house, including a large outside shed and off-site storage unit. The Top Movers crew did such a great job of packing up our contents, with such care and consideration, especially Saeed with my kitchen. The crew were respectful and arrived on time and never complained about moving a ton of stuff to the basement level. I would have no problem recommending this company to friends or family. Thank you Brent.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the real review!, Don't forget to mention I saved you over $3,000 from another mover and NO damages! ( This was a 3 day move) The Chinese guy below had your SAME crew, so I appreciate you posting this review as I asked. Read his review , its Bizarre. It is rare people do reviews when happy. I told you we have TOP movers and all my reviews good or bad are legitimate. ( actually some bad reviews are not accurate, and even when I honour the contract 5% of people are not happy) I don't ask customers to give me a "10" like alot of other movers, and I don't pay money to home-stars for an unfair advantage with reviews. I am sure you would have given me a "10" if asked. Thanks again Brent Routley Owner

David homeowner from Brampton
David homeowner from Brampton
1 review Brampton, ON
1/10

Move to new house in Brampton

I wish I had read reviews on the website carefully, before using M&M Moving. I would have used my previous Mover. I was move twice this year, by them. Move #1 was great, but Mover #2 was not that good, worst experience for me.
This is all real. In fact Brent just left my house a few hours ago, in a very wierd state of mind (see Move Disgusted in Oakville 1 Sep 06, 2011, OAKVILLE). He was yelling. Very unprofessional and uncall for.
I invited him to see how bad his (subcontracted) movers were. Showed him the marks on many walls of my new house. He ignore these, and kept on stressing how good his company is. Then I showed him the hundreds of scratches and dents on my smooth dresser top, done by his mover. He blamed it on the age of the furniture. They are 29 years old, but high-end and in mint condition (my Drawer unit proves the condition), until move #2. He wanted a furniture repair company to see the dresser to prove his point. At that point I did say "Don't be stupid", because he was !!! That flip him I think, he got angry and bring up "God". Well, I am a Christian, Anglican. He started yelling and calling me names, all the way to his car. He said I wasted him time.(and I was his customer!)
I don't know if his will help me with the dresser repair. Lesson learned, its better to choose the right company and avoid unneccessary inconvenience. (Will go through BBB).
(See furniture scratches - VanZante from Niagara-on-the-lake 1 Jun 30, 2013, Niagara-on-the-Lake
).

Update Nov 18,2014
Well I'm sure Homestars readers can see I'm getting very bad customer service from M&M Moving. Customer complaints are dealt with by insults. It is impossible to have a normal conversation with Brent.
Further, I have a suspicion that he has no insurance, therefore, it is a big problem for Brent when customers' items get damage. In hindsight, I should have asked for his insurance company details before move #1, and how he treats customers who have problems with their moves.

Approximate cost of services:
$2,300.00
2 of 3 people found this review helpful.
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Company Response

Hey David, please read my entire response, it is January 2015, please respond if you feel my response is not accurate. My business partner and myself found your claim "Suspicious" however we had an open mind and took you seriously, your actions however have confirmed our "Suspicions" about your concerns. Here are verifiable facts! Home-Stars has told me they don't fact check reviews and will allow false facts to be posted, just respond if you have evidence e.t.c.You texted me at the end of the move as I asked and said all was GOOD, NO damages were reported. Please remember despite your attitude I did give you a DISCOUNT on your move in addition to my great rates. I offered 2 times to get a "Pro" to look at your concerns that you discovered AFTER the mover's left, you declined, some furniture was wrapped in plastic BEFORE the move, your furniture was 30 YEARS OLD from Eatons, an expert can determine "fresh" damage e.t.c and what caused other damage, this is critical to your concerns, WHY the refusal (Both offers are in WRITING which I have!) You DID NOT file complaint with BBB and I have A + rating, (In your complaint you said you would go "through the BBB" which turned out to be false and suspicious) I personally went to your house and you threatened me with going public and called me "STUPID" for suggesting a "PRO" look at your concerns, I was polite and professional up to this point ( some people use Home-Stars as a threat to a business, because Home-Stars knowingly allows false fact reviews, customers can change reviews if the company "Pleases them" after the bad review) Go to the BBB and read Dave's review , his tone has changed and admits he was mad at me for being rude after calling me "Stupid" and Threatening me e.t.c., He admits in writing no claim of significance happened hence no complaint submitted. You accused me of being biased against Chinese. $150.00 deductible is applied to any claim as you are aware. I texted you before this saying you are FULLY insured. (again all texts are saved) I was polite up to that point, what else could I do?Your complaint is after the movers left AFTER you texted me saying they worked hard and you can be happy with that and no damages! ( I saved ALL texts)Why didn't you do a review about the first move I did for you 4 months earlier which was "impressive" according to you? Why would you change movers and start using me? ( your previous mover is in business) NOBODY on this web-site including YOU or with the BBB in the last 2 YEARS has filed a claim! As a result I give FREE replacement value insurance unlike other movers! ( sometimes people decline to put a claim in because the first $150.00 is not covered ) Google SiteJabbers and read reviews on Home-Stars, alot of them are false negative. Dave the 2 reviews from over 2yrs ago you found turned out to be false claims which happens. I have an A+ rating with the BBB, they will lower my grade if I don't honour contracts, the BBB also protects me from false claims/false reviews. Brent Routley Owner, I am always suspicious when a customer refuses an expert's advice and also won't file a complaint with the BBB if they are sincere ( I do believe some minor touch up work under $100.00 was required, I gave a discount close to this amount in addition to my great rates for Dave)

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about M And M Movers

We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.

CATEGORIES
Moving & Storage
WEBSITE
http://mandmmovingsystems.ca
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
25
PAYMENT METHOD
E-Transfer, Regular Cheque, Cash
LICENSES
Liability Insurance, Master Business License
MEMBERSHIPS
Accredited with BBB, A Plus Rating, No complaints in over 12 years
LIABILITY INSURANCE
Yes
DIPLOMAS
Ranked top mover by Head Office of Royal Lepage 2003-2004,over 20 movers. See web-site for Letter
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Liability Insurance provided
WRITTEN CONTRACT
Yes
WARRANTY TERMS
They Provide free replacement insurance and guaranteed maximum price!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.