- Approximate cost of services:
- $1,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thanks Jerry, The guys enjoyed moving you. Brent
Thanks Jerry, The guys enjoyed moving you. Brent
Thanks Renato, I was surprised at how much money the other movers wanted, I am glad we did your move ahead of schedule. ( o.k. maybe not) Brent
Thanks for the "10" and the review with the Better Business Bureau! Brent
Hi Ercole and thanks for the REAL review, I don't ask customers for a "10" like some company's do, the most important thing to me is no damages and a good price. Thanks again Brent
Thanks Jodi!, I also realized the move went ahead of schedule and we owe you $388.00, which is over $500.00 LESS than my guaranteed quote. Thank your Mother for me again about her kind words about my familys humanitarian work. Brent
Thanks Liz and Les!, Les I enjoyed our talk about "The Big Guy" I normally don't talk about that with customers, it was refreshing. Brent
Thanks Carolyn, my company has been claim free for over 2yrs! Nobody on this web-site has filed a claim, so I am glad you were happy, thanks again Brent ( Sometimes minor damage does occur, but it is less than $150.00, this is not considered a claim and is considered a successful move by moving standards)
Thanks for the real review Roy, again I don't ask my customers for a "10" like alot of companies, so thanks for the unsolicited "10" we enjoyed doing both house moves for the "swap" of properties. It worked out well because 2 crews were working so they could help each other. I am also glad we saved you $1,000 from another mover. Thanks again Brent
Thanks for the real review!, Don't forget to mention I saved you over $3,000 from another mover and NO damages! ( This was a 3 day move) The Chinese guy below had your SAME crew, so I appreciate you posting this review as I asked. Read his review , its Bizarre. It is rare people do reviews when happy. I told you we have TOP movers and all my reviews good or bad are legitimate. ( actually some bad reviews are not accurate, and even when I honour the contract 5% of people are not happy) I don't ask customers to give me a "10" like alot of other movers, and I don't pay money to home-stars for an unfair advantage with reviews. I am sure you would have given me a "10" if asked. Thanks again Brent Routley Owner
Hey David, please read my entire response, it is January 2015, please respond if you feel my response is not accurate. My business partner and myself found your claim "Suspicious" however we had an open mind and took you seriously, your actions however have confirmed our "Suspicions" about your concerns. Here are verifiable facts! Home-Stars has told me they don't fact check reviews and will allow false facts to be posted, just respond if you have evidence e.t.c.You texted me at the end of the move as I asked and said all was GOOD, NO damages were reported. Please remember despite your attitude I did give you a DISCOUNT on your move in addition to my great rates. I offered 2 times to get a "Pro" to look at your concerns that you discovered AFTER the mover's left, you declined, some furniture was wrapped in plastic BEFORE the move, your furniture was 30 YEARS OLD from Eatons, an expert can determine "fresh" damage e.t.c and what caused other damage, this is critical to your concerns, WHY the refusal (Both offers are in WRITING which I have!) You DID NOT file complaint with BBB and I have A + rating, (In your complaint you said you would go "through the BBB" which turned out to be false and suspicious) I personally went to your house and you threatened me with going public and called me "STUPID" for suggesting a "PRO" look at your concerns, I was polite and professional up to this point ( some people use Home-Stars as a threat to a business, because Home-Stars knowingly allows false fact reviews, customers can change reviews if the company "Pleases them" after the bad review) Go to the BBB and read Dave's review , his tone has changed and admits he was mad at me for being rude after calling me "Stupid" and Threatening me e.t.c., He admits in writing no claim of significance happened hence no complaint submitted. You accused me of being biased against Chinese. $150.00 deductible is applied to any claim as you are aware. I texted you before this saying you are FULLY insured. (again all texts are saved) I was polite up to that point, what else could I do?Your complaint is after the movers left AFTER you texted me saying they worked hard and you can be happy with that and no damages! ( I saved ALL texts)Why didn't you do a review about the first move I did for you 4 months earlier which was "impressive" according to you? Why would you change movers and start using me? ( your previous mover is in business) NOBODY on this web-site including YOU or with the BBB in the last 2 YEARS has filed a claim! As a result I give FREE replacement value insurance unlike other movers! ( sometimes people decline to put a claim in because the first $150.00 is not covered ) Google SiteJabbers and read reviews on Home-Stars, alot of them are false negative. Dave the 2 reviews from over 2yrs ago you found turned out to be false claims which happens. I have an A+ rating with the BBB, they will lower my grade if I don't honour contracts, the BBB also protects me from false claims/false reviews. Brent Routley Owner, I am always suspicious when a customer refuses an expert's advice and also won't file a complaint with the BBB if they are sincere ( I do believe some minor touch up work under $100.00 was required, I gave a discount close to this amount in addition to my great rates for Dave)
We have 2 offices to serve the GTA ( Toronto and Mississauga, 416-440-4301 or 905-965-0212) We were ranked the top mover by the head office of Royal Lepage in 2003 and continue those same principles today! We have an A plus rating with the BBB and they contacted us to become ACCEDITED with them because of our great reputation.