Mike in Toronto

Since we had all these systems installed havent heard from them. When tried call or use there app website (The preferred way so they say) its fails. Never answer a phone call and seconds after you do its states they are so busy even if you call first thing in the morning throughout the day says the same thing. They never return a phone or an email doesnt matter what mode you try there is no answer. Know I had to get the BBB involved. We had a small tube come off from our Reverse osmosis system and created a flood in our basement and need them to come and deal with it and nothing. Even made an appointment on thier website and No Show No Call. Not surprised. Had to get a plumber out and look at it and said it was installed incorrectly. Not sure what to do. Very frustrated and disappointed customer