CONSUMER DIRECT WINDOWS AND DOORS - LOCAL SHOWROOM

The windows and doors were expertly installed. The crew was courteous and very tidy. All functions were explained and reviewed with us at time of installation. The site was left clean. Very satisfied thus far.

We recently decided to go with Consumer Direct for our new front and back doors. Working with Mike was the main determining factor in our decision although the quality of the doors themselves and the install were also important factors.
Mike was:
- thorough and highly knowledgeable about the doors
- collaborative and patient, not pushy and dismissive in order to just make the sale
- a partner and fosterer of trust

Replaced the old entry door on our house. The whole process was easy and smooth starting with Kristian who was very helpful and followed through from start to finish to ensure everything was on track. The install was done well and the installer was very tidy. You couldn't tell anyone had even been there. Very happy with the whole process. Have now ordered windows to replace the cheap, broken ones that aren't sealed well.

The guys were super friendly, professional,clean and came when they were scheduled to. I would recommend them to anyone

Kristian provided a very professional service by coming to my house and explaining the difference between their products and their quality. I had at least 5 companies coming to my house and Kristian's company was the most expensive one, but their quality was also much better than others so that's why I decided to go with them.

I liked the way how Kristian worked, booking another day to do an online showroom via Zoom, where he was able to show the products and make the quote online with their software which was great as his company had a lot of options and I could discuss it and check what options to make it cheaper.

So far, the whole process was pretty good although on the installation day, I left the contractor doing their job and I kept working in another ambient and the bathroom window was wrong, it should've been frosted and they installed a clean one where I can see my neighbour and also the opposite. They are still in the process of solving it and it will take around 5 weeks to replace it with the correct one. The faster solution was to add plastic window privacy on the windows to be able to use the bathroom. I suggest you check everything carefully to avoid this kind of problem as it could've been a communication gap while we were discussing the sales.

As with any kind of project like that, unexpected issues can happen and you might be aware of that. While installing my living room window, some of the external brick veneers fall down and broke and the repair is costing me $1.600. This wasn't the installer's fault, the vibration while removing the window can cause it.

I'm really happy with the product's quality and the difference that it made to my house. The older doors and windows were leaking air and the house was cold near them, with the new ones I noticed the difference immediately. It's an expensive renovation but it really worth it, that's something that I really consider checking if I buy another house.

From beginning to end this project was managed professionally and exceeded our expectations.

Our goals were met, our house looks great (neighbours keep stopping to comment), and the customer service was excellent!

Thanks Nick and team! We love the windows and doors!

Jamie, our salesperson, was excellent. He reviewed the door and side light options with us, providing great input and expertise to help us make a decision. He also followed up after the installation.

The installation was according to the predetermined timelines. The door and side lights look great - excellent quality and workmanship.
Also, the installers were friendly and polite and did a great job cleaning up after the installation.

It was a great experience all around. Thank you!

Very happy with the sales team, product and installation of replacement windows in an old house (where nothing is square)! They were very honest and accurate with time lines. The windows and finishes were great and the team was very efficient with reasonable pricing . The only small problem we encountered was a missing piece (as identified by the installer). There was some confusion of where the piece was and when it would be installed , so I had to make a number of phone calls to get it fixed.

We are Very happy with the triple pane windows that were installed quickly and professionally and amazed at the turn around time. We were hoping the windows would be installed some time in May, but were installed in March!

Excellent work done by both the Consumer Direct Windows and Doors management team, customer service team and the crew that installed the windows did an excellent job! We spoke with several companies and Consumers direct offered the best product and at the best price. They installed our windows and patio door as well as both my direct neighbours, 3 satisfied customers!!