Ola Appliance Repair

Formerly Mighty Appliance Repair
Appliance Repair
Brampton ON L6X 4X6
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HomeStars
Appliance Repair
Ola Appliance Repair
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43%

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Reviews by rating (past 12 months)

Reviews for Ola Appliance Repair

Average customer rating:
5.7 10 (7 reviews)

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Andrew in North York
Andrew in North York
1 review Brampton, ON
9/10

Refridgerator

Fixed defrost thermostat within an hour of arriving. Quick turnaround time when call was made.

Approximate cost of services:
$170.00
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Private User
Private User
Private User reviews Brampton, ON
10/10

installation

He did a very good job and he clean up after himself, he came on time.

Approximate cost of services:
$120.00
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lisa in Toronto
lisa in Toronto
1 review Brampton, ON
0/10

worst experience ever

TERRIBLE PERSON! This owner is so unreasonable. We paid him a 50-dollar deposit and he said it would go into to future repair because at the time we found another way to fix the issue. However, now that it is no longer working, we called Ola because we had previously paid that 50-dollar fee. He came in, took a 1 min glance and asked us to pay an extra 40 as a "check fee". WHAT KIND OF LOGIC IS THAT? He did not even repair or offer to do anything just a simple 1 min check. Although he wrote a piece of paper to prove we had previously paid the 50, he dismissed it and began to argue with us rudely. Super unprofessional. Also
threatened to call the cops if we did not pay him extra and report us. Please don't call them up they will just take your money and not repair your appliance. PLEASE BEWARE! The owner was very rude and yelled at my senior mom, no respect whatsoever. We were afraid it was going to turn physical so we still gave him the amount he asked even tho HE DID NOTHING BUT LOOK AT IT FOR ONE MIN. THERE GOES 50 and 40 bucks down the drain for absolutely NOTHING.

Approximate cost of services:
$100.00
1 of 2 people found this review helpful.
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Brampton
Brampton
1 review Brampton, ON
0/10

Worst experience with a repair man.

He came to our house after our service request (documented) stating that our fridge side was too warm and we replaced the fan motor but it still wasn’t working (see pics). He came and opened up the freezer and said that the problem was there was too much dust and ice build up and he had to defrost it and unclog it and that would fix the problem. We asked him if he was sure and he said yes and the cost is 220 and he sees this all the time and that would fix it. He finished cleaning it with his vacuum and used a blowdryer to melt the ice. After cleaning it he then decided to look at the fan since we had replaced it a few weeks ago and listed that in the service request. He looked at it and said the fan shouldn’t run like that off and on. He tried his own fan and said it runs the same way so it must be fine. I asked if he was sure that the fan didn’t cause the ice build up and temperature increase and he said no. When he told us about the fan not supposed to be running like that we googled why the fan runs like this and we read it could be a defrost control board issue. I asked him if he thought this is the problem and he said no. He was getting very angry that I was asking these questions and that he had to explain it to me. I have this conversation with him recorded on video. He started putting everything back and said it should work fine now because he fixed the problem. We paid him his 220 dollars. When he left I texted him a video of the fan sounding like it was still going on and off. He texted me back saying just wait till tomorrow “bro” don’t open and close the fridge (you can see the pictures of his messages). I waited until the next day and the fan and temperature was still malfunctioning. When I contacted him he said to send him the model number. I did that via text and you can see his responses. He told us what the problem was and promised us that he could fix it, charged us so much money and now the problem still isn’t fixed. When we asked for a refund he will not give it to us and blamed us. He is highly unprofessional and a untruthful and we will be filing a consumer complaint, as well as a bbb complaint, a complaint with the college of trades Ontario, and leaving reviews on all forums. His promise about satisfaction guaranteed is also a false. He is a one man business and did an incompetent job in diagnosing the appliance problem, promised he can fix it, took our money and then treated us badly when you tell him it’s not fixed. Check all the text message documented evidence.

Approximate cost of services:
$220.00
1 of 1 people found this review helpful.
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Company Response

Hi there,

I got into you house and you told me that your fridge wasn't cooling properly and I came in and I diagnose the problem.

In my diagnose,  I found out  that the condenser was clogged and has damaged the defrost thermostat and that is why the defrost thermostat not calling for heat to defrost the build up ice on the evaporator.

I explained the process how the fridge works regarding the clogged condenser and calling of heat to defrost build up.
...

Upon your approval,  I went ahead to defrost the appliance and i changed the defrost thermostat.  

After i finished the work, your wife came out to me after about my 45mins work and asked what happened to the fridge and I had to explained to her again while you stood there. And the first question she asked was if I checked the motor and control board to be sure it's working . You then advised me that

1. you replaced the motor (new ) and  soldered the wires (which you shouldnot have done because )

2. And that the wires were different from the fridge wires (different colors from the wires in the fridge) 

3. and that you had to cut the wires (which i am so sure you didn't off the fridge or you just want to be sure which of the wires color works for each other)

I then told you, what was wrong with your fridge did not require the process you had performed yourself and the method of cutting different wires is not advisable.

I do not work on appliances if customers already perform their own repairs on it but there was lack transparency on your part to tell me before I started working on your appliances.  My understanding is that you knew you already caused additional damage to your appliances but you did not disclose that to me.

I tested my fan and noticed it was going slowly but I put back yours and advised you to give it some time considering there is new defrost thermostat I changed and new motor you changed prior to my presence in you house.

You called me 1hr or there about that the fan keeps going slow and fast and i told him to give it some time to see if it will pick and not go slow.

The following morning which was yesterday you called around 10am or so and he said the fridge is still not cooling and i said send me the model number that am now in stoney creek working..

You then sent me picture of what you google about if motor is going off and on and ask if I diagnose to see if the motor was working or not that I should return your money back to. I wouldn't need to diagnose a motor considering thats not the issue for a blocked condenser.  

You did not give me time to check the cost of the board but instead insisted i returned your money. And advised you it is not acceptable to me with all the work I did and the defrost thermostat part I replaced.

The damaged caused by you is fixable but you need to pay the cost of the board and I told you it's not in stock. . I sent you an email regarding this this including a screen shot of the part cost but I am yet to heard back from you. thanks.

Private User
Private User
Private User reviews Mississauga, ON
1/10

Not transparent at all, beware of unnecessary "cleaning service" for every repair

I felt very comfortable at first seeing 10 5 start reviews which are probably friends of his now that I see how he works. He charged me hundreds of dollars for a simple repair on one of my rentals. I have done
the same repair before but could not do it because I was out of town. A max half hour thermostat repair. He justified it by saying he needed to clean everything which I did not ask him to do. Then he said he didn't have to explain himself as I was not the one who called. This guy needs a serious lesson on customer service and "transparency" as he calls it. He also hung up when I tied to explain why I was upset. I would not use this guy, he is not a company, just one guy.

Approximate cost of services:
$490.00
1 of 1 people found this review helpful.
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Company Response

Hello There,

We got a service call from a customer and upon house visit, he authorized the work to be done and the charges which include replacement of part, defrosting and cleaning of the fridge before work began. Upon completion of work, payment was made by the customer because we left the fridge condition like NEW. Upon your request, we sent you images of the condition of the work. Just like we treat our customers on or off site, if requested, we share the before and after pictures or video of their appliance for Transparency purpose.

The customer is very satisfied with the work completed compared to other technician he has dealt with in the past.

I am a self employed TSSA Licensed and insured technician who is proud to be self employed registered company in Canada and adding value to the communities that need my services. The work I carry out is affordable, quality and transparency is key. Our internet reviews are real customers and not friend.

Thanks.

my3pumpkins
my3pumpkins
2 reviews Brampton, ON
10/10

WASHING MACHINE PUMP CHANGE

I called Ola on Friday and he was quick to come to my home and inspect my Kenmore washing machine. Advised I should keep the machine and not buy a new one and only replace the pump. He knew exactly what was wrong. He came back on Saturday to replace the pump and now my machine is working perfectly. Prompt service.
Ola was very professional and his expertise and honesty was appreciated. Pricing was very good compared to other repair companies. Highly recommend his repair services.

Approximate cost of services:
$280.00
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Company Response

Thanks for your review.

Emmanuel in Brampton
Emmanuel in Brampton
0 reviews Brampton, ON

First Review

10/10

Air Conditioner

Called him through a friend referral and appointment booking was prompt and easy. Visited our home and worn PPE before entering our home. Inspected the A/C and service accordingly. Followed up filling day to ensure we are completely satisfied. I would recommend his service to anyone in need of HVAC service/repair. Great service!!!

Approximate cost of services:
$150.00
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Company Response

Thank you for trusting us to handle your AC unit.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ola Appliance Repair

Mighty Appliance Repair is your trusted appliance repair company. We are TSSA certified. We provide your with good quality work with low competitive rate. We do not charge premium on part. We are so honest , we tell you the part and you buy it yourself. WE INSTALL AND REPAIR ...
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