Worst experience with a repair man.
Hi there,
I got into you house and you told me that your fridge wasn't cooling properly and I came in and I diagnose the problem.
In my diagnose, I found out that the condenser was clogged and has damaged the defrost thermostat and that is why the defrost thermostat not calling for heat to defrost the build up ice on the evaporator.
I explained the process how the fridge works regarding the clogged condenser and calling of heat to defrost build up.
...
Upon your approval, I went ahead to defrost the appliance and i changed the defrost thermostat.
After i finished the work, your wife came out to me after about my 45mins work and asked what happened to the fridge and I had to explained to her again while you stood there. And the first question she asked was if I checked the motor and control board to be sure it's working . You then advised me that
1. you replaced the motor (new ) and soldered the wires (which you shouldnot have done because )
2. And that the wires were different from the fridge wires (different colors from the wires in the fridge)
3. and that you had to cut the wires (which i am so sure you didn't off the fridge or you just want to be sure which of the wires color works for each other)
I then told you, what was wrong with your fridge did not require the process you had performed yourself and the method of cutting different wires is not advisable.
I do not work on appliances if customers already perform their own repairs on it but there was lack transparency on your part to tell me before I started working on your appliances. My understanding is that you knew you already caused additional damage to your appliances but you did not disclose that to me.
I tested my fan and noticed it was going slowly but I put back yours and advised you to give it some time considering there is new defrost thermostat I changed and new motor you changed prior to my presence in you house.
You called me 1hr or there about that the fan keeps going slow and fast and i told him to give it some time to see if it will pick and not go slow.
The following morning which was yesterday you called around 10am or so and he said the fridge is still not cooling and i said send me the model number that am now in stoney creek working..
You then sent me picture of what you google about if motor is going off and on and ask if I diagnose to see if the motor was working or not that I should return your money back to. I wouldn't need to diagnose a motor considering thats not the issue for a blocked condenser.
You did not give me time to check the cost of the board but instead insisted i returned your money. And advised you it is not acceptable to me with all the work I did and the defrost thermostat part I replaced.
The damaged caused by you is fixable but you need to pay the cost of the board and I told you it's not in stock. . I sent you an email regarding this this including a screen shot of the part cost but I am yet to heard back from you. thanks.
Not transparent at all, beware of unnecessary "cleaning service" for every repair
Hello There,
We got a service call from a customer and upon house visit, he authorized the work to be done and the charges which include replacement of part, defrosting and cleaning of the fridge before work began. Upon completion of work, payment was made by the customer because we left the fridge condition like NEW. Upon your request, we sent you images of the condition of the work. Just like we treat our customers on or off site, if requested, we share the before and after pictures or video of their appliance for Transparency purpose.
The customer is very satisfied with the work completed compared to other technician he has dealt with in the past.
I am a self employed TSSA Licensed and insured technician who is proud to be self employed registered company in Canada and adding value to the communities that need my services. The work I carry out is affordable, quality and transparency is key. Our internet reviews are real customers and not friend.
Thanks.
Thanks for your review.
Thank you for trusting us to handle your AC unit.