Not transparent at all, beware of unnecessary "cleaning service" for every repair
I felt very comfortable at first seeing 10 5 start reviews which are probably friends of his now that I see how he works. He charged me hundreds of dollars for a simple repair on one of my rentals. I have done
the same repair before but could not do it because I was out of town. A max half hour thermostat repair. He justified it by saying he needed to clean everything which I did not ask him to do. Then he said he didn't have to explain himself as I was not the one who called. This guy needs a serious lesson on customer service and "transparency" as he calls it. He also hung up when I tied to explain why I was upset. I would not use this guy, he is not a company, just one guy.
- Approximate cost of services:
- $490.00
- Company Response
Hello There,
We got a service call from a customer and upon house visit, he authorized the work to be done and the charges which include replacement of part, defrosting and cleaning of the fridge before work began. Upon completion of work, payment was made by the customer because we left the fridge condition like NEW. Upon your request, we sent you images of the condition of the work. Just like we treat our customers on or off site, if requested, we share the before and after pictures or video of their appliance for Transparency purpose.
The customer is very satisfied with the work completed compared to other technician he has dealt with in the past.
I am a self employed TSSA Licensed and insured technician who is proud to be self employed registered company in Canada and adding value to the communities that need my services. The work I carry out is affordable, quality and transparency is key. Our internet reviews are real customers and not friend.
Thanks.