Clera

Our experience with this company has been very disappointing and incredibly frustrating. We encountered a series of issues, and the project took an astonishing 10 months to complete due to a lack of competence and misleading information. If you are considering Clera and Jonathan approaches you, I strongly recommend you continue your search elsewhere.

Their website promotes "Trust Clera Windows + Doors for exceptional service and expertise for your home renovation needs." Unfortunately, our experience was far from exceptional, and their "expertise" left much to be desired. Below are the significant issues we faced:

The wrong product color was ordered and installed. Their response? "We can just paint it." We chose to wait for the correct window and color, which took an additional 24 weeks to resolve.

The trim around the windows was incorrect, leading to obvious paint lines. Their solution was to simply "paint around it." We opted for the larger trim we had originally agreed upon in October 2023, which took another 24 weeks to complete.

A damaged screen was installed, and it took 24 weeks for them to replace it.

The windows installed did not meet the promised Energy Rating, which significantly reduced our rebate.

We were informed that both the front door and patio door would qualify for a rebate, but ultimately received nothing due to the energy rating issues.

Because of the summer delays, window coverings could not be installed in time. This led to fading of our furniture and compromised our privacy.

There was a total lack of project management and quality control. Jonathan was absent during much of the installation, and the only communication we received was when payment was due, despite the project remaining unfinished.

We had to coordinate directly with the installer, who was excellent, to finalize the work. Interestingly, he expressed his unwillingness to work with Jonathan in the future.

There was no follow-up to ensure satisfaction or completion of the project; instead, we were met with requests for final payment and the usual "we apologize for the inconvenience."

To top it off, the paint on the inside of the front door is already peeling.

Ive had neighbours ask who we used for the renovations, and my answer is always to steer clear of Clera. I wouldnt recommend them to anyone.

After an absolutely pathetic sales pitch full of non truths.
I was forced to take my original review down in order to get the 1st repair done 3 days after install. We were pretty much told they wouldn't send anyone unless I agreed to take my negative reviews down. I ended up literally blocking our salesman via text & email and he was full of excuses half trues and lack of accountability after being our 12 wks late on our order.
The Install itself was fine. Good team of men.

A cpl small tissues he did fox after I took my reviews down.
Now I've spent far.too much time the last.3 wks sending 3 emails and calling. Yesterday I was told manager Rita would call me back today and still not

Frustrated is an understatement.
My front door again doesn't lock! 2nd time since Install!
A terrible safety issue.
My brand new storm doors have no resistance and slam.
I was assured a prompt response to warranty claims when I spent almost 15k replacing my entire home windows & Doors.
At this point maybe a small claims & BBB complaint will get their attention

We spent 8.000$ with Cleara and had 2 doors and 3 windows replaced. This year we had Jonathan back out in early July for quote #5434 which was somewhat similar to last year. After 45 mins on a Saturday I was advised something would be sent over that night or first of the week. A week went by, apparently sent to wrong email address and I had to follow up. Beyond that a door that was 2000$ last year suddenly is 4400$ but being a loyal customer I can get it for 3300$? Sounds like 50% increase to me. When I inquired as to the drastic increase was told that the other salesman sold it too cheap to us and it is below our cost! I thought you guys built everything?! Anyways was told he would reach out to Vice President and get back to us. It’s been several weeks and I’m not chasing the sales rep again. Great way to lose a previous customer Clera! I guess tons of doors and window companies out there, just disappointed at what a waste of time and how the sales rep doesn’t get back.

The company was very accommodating of my price point. Window products are exceptional; easy to clean and use. No hassles with installation; job went very smoothly and quickly. I am a return customer and highly recommend Clera as they are highly skilled and qualified at what the do.

Absolutely beautiful doors, expert craftsmanship, superior installation and professional service from beginning to end. Tony, James and Tyler provided outstanding service and attention to detail, would recommend them to the most discriminating buyer

Guillermo was extremely helpful in choosing the right window and sending very well qualified workers. Andrei and his helper were very good, and helpful. They explained everything about the window and what they did. They cleaned up after themselves, and Guillermo found a nice colour to match my shutters and garage. Thanks Clera!

Extremely happy with our new windows and front door! Guillermo Osorio was fantastic in helping us with any questions we had and also help with the big decision..."which door to choose" ☺...so many choices!! The installation was completed in a timely manner with a quick clean up done inside and out.
We've received so many compliments from our family, friends and neighbors. Thank you Clera for a great job!

Clera has done a very good job with my windows. My branch manager's name was Guillermo Osorio. Mr. Scott was in charge of the construction. They were very careful during the construction and they were very sure to clean up well afterwards. Very satisfied and would highly recommend.

on going problems with windows since 2009, water leaks, screens falling off, front doors not installed properly since 2015, numerous attempts to have items addressed/serviced are ignored, although the company has been to the house a few times outcomes are negative. Can't begin to count the number of times I have called the company for help. they pass me on to a service manager who (and they change often) never makes an attempt to correct the problems. now as time has past I have been told that because the problems have existed for a while that they expect to be paid to fix their poor workmanship. exasperating to ignore their service guarantee and then want to charge one for their gross installations.
WARNING AVOID CLERA
AVOID CLERA

First install done not to code. Cut-out was made for a larger window than the previous one but a proper header to hold the weight of the roof was not installed. When installer returned he wanted my to pay him again for the proper reinstall.

Wrong dimensions installed, not symetrical.

Cheap fiber board used as window sill. Water from window condensation totally destroyed it.

Take much longer than the 6 - 8 weeks that they say to fulfill the order.
Sales agent will not return your call after they get paid.

Do not buy from Clera. They will not correct their mistakes. They will sell
you crappy windows for a high price.