Repair Care

Amazing. Thank you for your review and letting us know about your experience with our company Mary. We are so pleased you received the RepairCare quality for service we stand behind. At RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Being upfront with our pricing, giving full disclosure and keeping you up to date with your repairs are ways in which we do this. Thank you for letting us know we are achieving our goals and thank you for choosing RepairCare, Mary. We appreciate your business. We Invite you to call us for all your major home appliance repair needs.

Best Regards,
RepairCare Team

Thank you for your review and letting us know about your experience with our company, Mari. We are so sorry to hear that you are not happy with our pricing. Mari, at RepairCare, we strive to be fair, professional and ethical at all times as such before we go out on a service call or repair, we give our clients full disclosure as to our pricing. We must let you know that with us it doesn't matter whether the repair takes 5 minutes or 5 hours or if return visits are needed, cause we charge for the fix not the time. The recording on file does confirm that full disclosure was given to you and you agreed. Our records show that the technician found that the power supply in the wall was not there and that there is a short in the house wiring. Once the wiring is fixed, if the issue occurs again within 90 days, please let us know. We come back at no charge for the return visit or the repair fee. Is is all covered under our flat fee for repairs. Thank you for choosing RepairCare Mari. We appreciate your business

Best Regards,
RepairCare Team

Amazing. Thank you for your review and letting us know about your experience with our company, Terence. We are so pleased that you experienced the RepairCare quality of service we stand behind. We are a company that knows how difficult is is to run a home with a broken appliance. We want to be part of the solution not add to the problem. Providing fast, efficient service is one of the ways in which we do that. Thank you for letting us know we are reaching our goals and thank you for choosing RepairCare Terenece. We appreciate your business and invite you to call us for all your future major home appliance repair needs.

Best Regards,
RepairCare Team

Awesome!! Thank you for your review and letting us know about your experience with our company Lorrie. At RepairCare strive to provide a high level of quality service we can stand behind. As such, we hold out technicians accountable for providing service that is knowledgeable, courteous and friendly. Thank you for letting us know you received the RepairCare quality of service. We invite you to call us for all your future appliance repair needs Lorrie. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Fantastic.Thank you for your review and letting us know about your experience with our company. At Repaircare, we understand how difficult it is to run a home with a broken appliance and want to be part of the solution. We are so pleased that the service was prompt and efficient. We also know that the repairs can be costly. As such we believe in giving full disclosure of our pricing before you book with us. Thank you for letting us know we are reaching our goals. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Amazing. Thank you for your review and letting us know about your experience with our company. We are so pleased that you experienced the RepairCare quality of service we stand behind. At RepairCare, we strive to be fair, professional and ethical at all times, keeping customer service at the forefront of all we do. Going above and beyond when we can. Thank you for letting us know we are on the right track and thank you for choosing RepairCare. We appreciate your business. We invite you to call us for all your future appliance repair needs.

Best Regards,
RepairCare Team

Thank you for your review and letting us know you did not receive a copy of the invoice/receipt, Peter. We apologize for the inconvenience. We are not sure what happened as our system automatically generates a receipt when the payment is made. Maybe it is in your spam folder. Our Admin Department has sent you another copy. Please check your email. Peter, we are a little surprised at the rating you gave us. In your survey response you gave us a 10/10 and said that you would recommend us to family and friends. Your comment was "We were very happy with the service and will definitely use you again if the need arises." On HomeStars you gave us a 6/10. Was this an error? Did we do something to change how you feel about our services? Please do let us know Peter. At RepairCare we strive to provide a high level of quality service and make you feel like the valued client that you are. Your feedback goes a long way in helping us become better at what we do. Thanks so much Peter. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Fantastic. Thank you for letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. At RepairCare, want to be part of the solution and not add to the problem. Providing friendly, knowledgeable service in a timely and efficient manner is one of the ways in which we try to do this. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Amazing!! Thank you for Thank you so much for letting us know about your experience with our company. We are so pleased that you received the RepairCare quality of service we stand behind. At RepairCare, we are a company that understands how difficult it is to run a home with a broken appliance. We want to be part of the solution and not add to the problem. Providing same day service is one of the ways in which we try to do this. Thank you for letting us know we are achieving our goals. We invite you to call us for all your future appliance repair needs. Thank you for choosing RepairCare. We appreciate your business.

Best Regards,
RepairCare Team

Thank you for your review Charlie and letting us know about your experience with our company. We are so sorry we were not able to manage your expectations. Charlie, our records show that on Oct 22nd we called for payment. 6 days after service was completed. In the recordings you clearly state that you are not paying because we missed the first appointment, that we were late for the rescheduled appointment, that we over quoted you and that another company came that day and did the repair. Our records show that we have contacted you over 12 times since Oct 22nd through phone, email and text to address your concerns. We have the recordings and your text responses. An immediate hold was placed on your file as you refused to pay several times. Charlie, we are so sorry, we cannot find any correspondence (phone, text, email or notes from technician or staff) where we let you know that we have the seal and are requesting a return visit. In the email opened Nov 4th @ 8:11 Client Care let you know again that we are sorry we missed the appointment as it did not show on the techs schedule and missing an appointment does not exempt you from paying your bill. You had the option to cancel at no charge but chose to reschedule. Your texts say you waited and waited for us to get back to you with a quote and we never did, your phone calls say we over quoted you. You said we were late. The appointment was scheduled between 12-6. The technician was there between 12-1. We called to see if you were available earlier. We let you know that unless there was anything further you wanted to discuss, your file was closed. We never heard back from you. We are sorry we could not manage your expectations, Charlie. We wish you well in finding a company that can meet your needs.

Best Regards,
RepairCare Team