Inline Hvac

Heating & Air Conditioning
Brampton ON L7A 0W4
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Reviews for Inline Hvac

Average customer rating:
6.4 10 (34 reviews)

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Shannon
Shannon
2 reviews Brampton, ON
10/10

Duct cleaning

I had construction done this winter, since it's been a great winter! and with that i needed to clean my ducts I saw so much dust in vents I needed to clean it asap! So I found this company, got my vents, furnace, ac and rotor brush cleaning all for a good price. I already knew how much dust was in my vents but when they showed me the furnace and ac it blew my mind I wanted to be sure that it all got cleaned. So the gentlemen explained the process and how it works and assured me that everything will be cleaned properly. the whole thing took a while maybe 1 and a half hour which I know is a tough job with all the dust i had. Anyways i have no complaints I really liked these guys and the company. Way to go!

Approximate cost of services:
$469.00
3 of 3 people found this review helpful.
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Company Response

Thank you Shannon for your feedback! It was a pleasure servicing your home to remove all the dust and dirt built up from your renovations, now you can enjoy your hard work in a dust free home with 2x more air-flow! Thank you again and we hope to do business with you again!

Private User
Private User
Private User reviews Toronto, ON
10/10

Air Duct/Furnace Cleaning

Had a duct cleaning and furnace cleaning. The guys who came were genuine and reliable. They did a thorough cleaning job to each vent and left nothing back to my surprise. At the end of everything they showed me the video of my furnace and ac, they said my a.c was okay for another year but my furnace needs to be cleaned and it was mandatory, not knowing much about this stuff he explained the process and the importance of it. I appreciate their work, I will be calling them for my a.c. cleaning next year for sure!

Approximate cost of services:
$250.00
3 of 4 people found this review helpful.
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Company Response

Thank you for your feedback especially on our technicians and their hard work! It is a delight to know that you were satisfied with our service and with acceptance of our knowledge and recommendations. We look forward to hearing from you in the near future in regards of your A/C cleaning and/or other required services. Thank you once again!

User from Toronto in Toronto
User from Toronto in Toronto
1 review Toronto, ON
0/10

Completely filled my house up with dust from top to bottom and said the reason it happened is because I didn’t pay for the extra furnace cleaning which they told me of after they started.

I ordered the “air duct clean package 15 vent including the dryer vent w/ furn&ac coil inspection” from this company on December 3rd from Groupon.
After placing the order on Groupon I called the InLine Home Services to redeem and schedule the vent cleaning. If you are in a rush to get your vents cleaned you are out of luck. The earliest appointment they had was at the end of February. Almost three months later.
The cleaning work is done by vacuuming each vent and they drill some holes into your duct to blow in air and then vacuum out the duct. If your basement is finished like mine, and the duct is covered up they cannot blow any air in. Instead they just vacuum the vents and blow air in near the furnace. I had a few ceiling vents and return vents that are screwed on. These were not removed.
When the tech arrived they were nice and friendly but were very persistent in upselling items. They said my furnace and air-condition need a tune up and cleaning and that would be $150 each. They also said that my duct had a lot of dust in them because of a recent construction project and required being brushed clean for an additional $100. I refused all these.
They whole process lasted only 30 minutes but it will take us several days to clean the house from all the dust.
When I called the company to complain about this they were very rude and said that the dust was caused because I didn’t agree to have the furnace and duct cleaned. I asked why they hadn’t mentioned that my house would be filled up with dust before the work started. They mentioned that the inspection was done after they started and really didn’t give a good answer.
To make a long story short don’t use this company or let them in your house to clean the vents.
1. Very unprofessional. They asked if they need to take their shoes off. If it is snowing outside a professional company would have come with plastic covers for their shoes.
2. Very pushy to upsell.
3. Did not mention that my house would be completely full of dust. If I had known I would have not let them do any work.
Don’t do what I did, read up on the company first and go with one that is more reputable. Please read this link. It will explain the benefits of a finding a proper company that does an inspection first and not leave your house full of dust:
http://www.thestar.com/business/personal_finance/2013/03/31/is_duct_cleaning_worth_it.html

Approximate cost of services:
$120.00
4 of 5 people found this review helpful.
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Company Response

Hi There,

I apologize for the wait on having your ducts cleaned, however we are very busy all year round when booking appointments. Due to our Groupon promotion we had a large amount of sales which led us to be over-booked with up-coming busy months of scheduled services. To address your concerns, I completely understand your frustration and I am very sorry to hear that you had a unpleasant experience with us. Please try to understand the procedures and protocols of this situation. One of which is the air-intake vent covers that are located on the walls of the home, these are not to be removed as it is difficult to remove and will cause damage to the wall and paint, for this reason we take it as a protocol to not damage a persons home and treat it with care. I can assure you that we have respected hired professionals including our technicians and representatives who are all hard-working, well mannered and dedicated individuals. Respect is always given to our staff, customers, and their homes. As for the dust in your home, the reason why you have experienced dust residue is due to that there was presently a large amount of dust and dirt build-up in the furnace and A/C unit. Our technicians explained to you the inspection and how important it was to have it cleaned, it was highly recommended to you but you had declined. As you can imagine to leave behind a large amount of built up dust and dirt in the furnace and A/C unit will result to a less efficient cleaning as well as excessive dust left over. Please understand that the furnace and A/C units are the main units that control the ventilation through out the home therefore it is very important that the maintenance of those units are regularly kept up to date with cleaning and tune-ups to ensure a more effective cleaning. There are many benefits of cleaning your furnace and A/C unit including a more healthier and breathable home, cleaner vents, the furnace and A/C will perform more powerfully and efficiently, etc. Our company always treats our customers and their homes with diligence and we only want the best for our customers. Thank you for your feedback and concerns, we will be addressing these to improve our practices. Once again, sorry for the inconvenience and have a pleasant day!

pavanee from Mississauga
pavanee from Mississauga
3 reviews Mississauga, ON
10/10

Duct cleaning

Got a coupon from wagjag to clean my ducts. Reasonable package and price, it was a well done service. The techs were polite and considerate to my needs, they showed me the dust in my furnace and it was filthy they explained the process and how it would benefit me. I appreciate the time they took to clean my furnace, ducts, and a/c, i must say it feels way more lighter in my house now. Deff. Will be contacting them again, Thanks again!

Approximate cost of services:
$400.00
3 of 5 people found this review helpful.
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Company Response

Thank you Pavanee for your review and evaluation of our business! We appreciate your time and consideration when writing this review for us. It's fantastic that you are able to feel the difference in your home now, I hope you enjoy the more breathable and cleaner air your home has to give now! Love to have your business again, please do not hesitate to call us for any of your HVAC needs! Thank you once again!

Private User
Private User
Private User reviews Toronto, ON
0/10

Duct cleaning

They were here for 20 minutes so that is the first clue of a blow and go fake job. Left a huge mess everywhere, contaminated our house. Dist and fluffs everywhere on out furniture and clothes. Did not clean the ducts at all and the furnace was left with a quarter inch of dust residue on it. Took photos. Beware!

Approximate cost of services:
$99.00
3 of 3 people found this review helpful.
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Company Response

Hello,

I would like to apologize for any inconvenience we have caused you and we are terribly sorry to hear you were unhappy with our service. Just to clarify, the approximate time to complete a duct cleaning service for a home is 1 hour, depending on the size of the home it may take longer, 10-15 minutes is dedicated out of that time to prepare and setup the equipment. We have dedicated and hard working technicians who take their work and our company very seriously, I can assure you that the service was completed successfully and within a suitable time. As for the dust in your home, the reason why you have experienced excessive dust residue is due to the fact that there was a large amount of dust and dirt already present in the furnace and a/c unit. Our technicians informed you of the inspection and recommended you to clean those units, in which you declined. The furnace and a/c units are the main units that control the ventilation through out the home, as you can imagine to leave behind a large amount of built up dust and dirt in the furnace and a/c unit will result to a less efficient cleaning as well as excessive dust left over. Many home owners do not realize how dirty their furnace and a/c units are until a inspection is conducted, depending on the severity it is highly recommended that the maintenance of those units are kept up to date to ensure an effective cleaning. I would suggest in the near future to have your furnace and a/c cleaned as well as your ducts to avoid situations like this, where you will have no dust residue left over and a healthier, breathable home. Please know that we always treat our customers and their homes with diligence and only want the best for our customers. Sorry again for the inconvenience and thank you for your concern.

Maya Khan  from Brampton
Maya Khan from Brampton
1 review Brampton, ON
10/10

Duct Cleaning/ Furnace/ AC

They did an excellent job, i am very satisfied with their service. I was impressed by the technicians who were very helpful and prompt on the process. They cleaned everything from the ducts, dryer, furnace and ac. Thanks and keep up the good work!

Approximate cost of services:
$400.00
3 of 5 people found this review helpful.
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Company Response

Hello, thank you for your feedback! It was a pleasure servicing and helping you understand our process of cleaning. We are very happy to know you were impressed by our technicians, since they are noble, hard-working men and to know we have hired professionals! It was great to do business with you, give us a call anytime when you need another service! Thank you once again!

Wendy K.
Wendy K.
11 reviews Toronto, ON
0/10

Vent and Dryer cleaning

I booked this service through an advertisement on Living Social, and had a terrible time, trying to book, having to call repeatedly to rebook because they didn't show up. Today, they contacted me to tell me that they can't work in the rain. Absurd! I'm getting my money back.

In response to the company's comments, I took three half-days off work for this service that never happened. The only time they contacted me about not being able to come was the third time, when it rained. The other two, I had to call them, and on the first occasion, they had put through my living social coupon before the service was rendered. I called three times after that to rebook, left messages twice, and no one returned my calls -- I finally reached someone live -- that was for the second half-day I took off for a repeat no call and not showing on time.

At any rate, I've used someone else that did come on time, and did a marvellous job.

Approximate cost of services:
$99.00
3 of 3 people found this review helpful.
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Company Response

Hello,

I am terribly sorry to hear that you were unhappy with our service. I apologize on my behalf and certainly understand your frustration. On the day of your appointment our technicians were running behind schedule due to the previous appointment taking longer than expected, we informed you of the delay and needed to reschedule your appointment since it was too late. You were rescheduled to the following week on a Monday which there was a thunderstorm warning in your area, we informed you early morning of the condition and why we cannot work in heavy rain. We always inform and update our customers of any changes done to our schedule or of any difficulties we may be experiencing. Please understand that in your case these things happened unexpectedly and for this reason you were unhappy with our service. Sorry again for the inconvenience we may have caused you.

Susan trinh from Toronto
Susan trinh from Toronto
1 review Toronto, ON
10/10

Duct cleaning furnace

Had an appointment a while back, they were very polite, also hard working guys. They managed everything very well for the cleaning of my furnace and vents. I would highly recommend them.

Approximate cost of services:
$350.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 4 people found this review helpful.
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Company Response

Hello,

Thank you for your review. Its a pleasure to know that you were happy with our technicians and our service. Our professional team consists of well mannered and trained technicians who always treat our customers and their homes with diligence and satisfaction. Thank you again for your service!

Vishu from Markham
Vishu from Markham
1 review Markham, ON
10/10

Duct and central vac cleaning

I was referred by a neighbour who had their ducts cleaned with this company. I spoke to a technician that day about the pricing, he told me to call and I book a appointment and they came out and did a great job, since they did with my house and my neighbours.

Approximate cost of services:
$150.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 4 people found this review helpful.
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Company Response

Hello,

Its wonderful to know that you were referred by one of our previous customers who also had a great experience with us. Thank you for this review and most importantly for trusting us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Inline Hvac

Inline Home Services has more than 15 years of experience and knowledge within the HVAC field. Here at Inline Home Services we provide and deliver quality to your door! Our professional team consists of reliable and certified technicians, competent customer service representatives, and advanced technologies to improve the performances within ...
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