I booked this service through an advertisement on Living Social, and had a terrible time, trying to book, having to call repeatedly to rebook because they didn't show up. Today, they contacted me to tell me that they can't work in the rain. Absurd! I'm getting my money back.
In response to the company's comments, I took three half-days off work for this service that never happened. The only time they contacted me about not being able to come was the third time, when it rained. The other two, I had to call them, and on the first occasion, they had put through my living social coupon before the service was rendered. I called three times after that to rebook, left messages twice, and no one returned my calls -- I finally reached someone live -- that was for the second half-day I took off for a repeat no call and not showing on time.
At any rate, I've used someone else that did come on time, and did a marvellous job.
- Approximate cost of services:
- $99.00
- Company Response
Hello,
I am terribly sorry to hear that you were unhappy with our service. I apologize on my behalf and certainly understand your frustration. On the day of your appointment our technicians were running behind schedule due to the previous appointment taking longer than expected, we informed you of the delay and needed to reschedule your appointment since it was too late. You were rescheduled to the following week on a Monday which there was a thunderstorm warning in your area, we informed you early morning of the condition and why we cannot work in heavy rain. We always inform and update our customers of any changes done to our schedule or of any difficulties we may be experiencing. Please understand that in your case these things happened unexpectedly and for this reason you were unhappy with our service. Sorry again for the inconvenience we may have caused you.