Inline Hvac

Hello,

I would like to apologize for any inconvenience we have caused you and we are terribly sorry to hear you were unhappy with our service. Just to clarify, the approximate time to complete a duct cleaning service for a home is 1 hour, depending on the size of the home it may take longer, 10-15 minutes is dedicated out of that time to prepare and setup the equipment. We have dedicated and hard working technicians who take their work and our company very seriously, I can assure you that the service was completed successfully and within a suitable time. As for the dust in your home, the reason why you have experienced excessive dust residue is due to the fact that there was a large amount of dust and dirt already present in the furnace and a/c unit. Our technicians informed you of the inspection and recommended you to clean those units, in which you declined. The furnace and a/c units are the main units that control the ventilation through out the home, as you can imagine to leave behind a large amount of built up dust and dirt in the furnace and a/c unit will result to a less efficient cleaning as well as excessive dust left over. Many home owners do not realize how dirty their furnace and a/c units are until a inspection is conducted, depending on the severity it is highly recommended that the maintenance of those units are kept up to date to ensure an effective cleaning. I would suggest in the near future to have your furnace and a/c cleaned as well as your ducts to avoid situations like this, where you will have no dust residue left over and a healthier, breathable home. Please know that we always treat our customers and their homes with diligence and only want the best for our customers. Sorry again for the inconvenience and thank you for your concern.