Core Cleaning

Formerly Empress Eco Friendly Cleaning Specialists
Carpet & Rug Cleaning & Repairing
ON M5A 1A1
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71%

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Reviews for Core Cleaning

Average customer rating:
8 10 (29 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Duct Cleaning

We live in a condo and just had our ducts cleaned by their amazing team. I would highly recommend them.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Blackstock, ON
10/10

Duct Cleaning

If you need duct cleaning look no further than Core Cleaning. They clean just about anything until it sparkles, even the inside of your ducts! And youve no idea whats in there. Seriously. If you are an asthma sufferer, get it done! Take it from me. Your lungs will thank you! Huge shout out to Karen, Jeff and Charles!

Approximate cost of services:
$325.00
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Mike O'Grady from Newcastle
Mike O'Grady from Newcastle
17 reviews Newcastle, ON
10/10

Duct Cleaning

Very professional. No mess while setting up. Showed up on time. Very efficient at getting the dust out of the vents.. Would recommend this company to do your duct cleaning

Approximate cost of services:
$300.00
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Shaelene in Oshawa
Shaelene in Oshawa
2 reviews Oshawa, ON
10/10

Home and Commercial office cleaning

Exceptional job done on my home. So happy with it I hired them to clean my office space. Absolutely professional, and have referred them many times. Everyone has thanked me.

Approximate cost of services:
$500.00
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borealisaustralis in Oshawa
borealisaustralis in Oshawa
3 reviews Toronto, ON
0/10

overpriced, surprise bill

We booked them to clean before a move-in. This service is overpriced. They bill hourly and are sneaky about adding more time to a job so they can charge as much as possible. The bill ended up being around 200 dollars more than we thought it would be when we first called, which is never a good sign. The job was OK, but not at the standard of 850 dollars (for a 1650 sqft townhouse). They offerred a 25 dollar discount, which is apparently standard for first-time bookings, anyway. They only brought this up when I mentioned my surprise about the price, so they also tried to avoid giving this standard discount to us.
I don't trust them and wouldn't recommend them.

Approximate cost of services:
$820.00
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Private User
Private User
Private User reviews Orono, ON
0/10

Once Bitten, Twice Shy

I have used this company know then as Empress Cleaning Services, since last fall (2016) and by December I found myself feeling like a job they just threw into the schedule since they did over 3,000 sf in so very little time it was mind blowing to think of what did not get done. I wrote a review about 8 months ago that never got posted because i took a break from them but was not calling them back due to the amount of money (over 800) i paid to initially clean so they were working with a clean house. This did not stay that way but i called them back for a second try in the spring only to find that multiple occasions they were not cleaning all, missing obvious areas and rushing again. I personally spent weekends moping as i hated the swiffer thing they call a mop and with three dogs it is imperative to get a deeper clean which they were aware of. When i called them back i adjusted my review to give them another chance but since have fired them and re-edited the review only to never see it posted.
They are now called CORE CLEANING by Empress. I am in the process of paying their final invoice but have no address as it is not on their bills or website. In overview, i found the ladies all very polite and accommodating but rushed. I found that not many were regulars and visits were a little on the confused side. I do not believe they want to rush through but i know that they showed up often varying times and sometimes rushed through entire 4bdrm, 5bath home of 3,000 sqft in one hour...not doable.
While they offered again to come out and make things right...it is not worth my time to go through it all again and quite frankly it is embarrassing for me to complain to the management about their staff and then have to look them in the face after knowing they hate me for complaining.
Lets hope the name change brings with it some sort of schedule control and client care but as far as i could tell, it was like fast food vs fine dining and i hate fast food.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Thank you for this feedback. We strive to ensure our customers are always happy, and we are truly disappointed that we could not satisfy you 100%.

As part of our re-brand here at Core Cleaning, we have in fact hired not only a General Manager, but also our Housekeeping Manager is now solely focusing on quality control. We hope that this will help us stay on top of any issues we have with current customers - As you know from being our long time client - if there are ever any issues, we are happy to come back and fix them. Hopefully with our new processes in place, this will not be a consistent problem.

For future reference our address is: 1624 Charles St, Whitby Ontario, L1N 1B9 We have also now updated this on the website, thank you for pointing that out!

Amy, General Manager - 905-720-2673

Susan in Whitby
Susan in Whitby
1 review Whitby, ON
10/10

Total clean up after a renovation of my new home for sale

Thank you Empress Team - you rock! I had a very limited time for the renovations to get finished on my listing, for the contractors to move their equipment out and get you in before the photographer arrived and you did it! And left it sparkling clean and photo ready. Thank you great job. I'll certainly book you in on my next listing

Approximate cost of services:
$225.00
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Company Response

Thank you so much Susan, not only for your stellar review - but also for the opportunity to show you what we can do! We look forward to impressing you next time as well :)

Stephanie in Whitby
Stephanie in Whitby
1 review Whitby, ON
10/10

Carpet and tile/grout cleaning

Empress brought new life to my carpet, cleaned my ceramic tile and sealed the grout. They did a fantastic job, the staff was professional and friendly and worked around my schedule

Thanks a ton

Approximate cost of services:
$0.00
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Company Response

Thank you so much for this review! We truly strive to make our customers happy, and appreciate the feedback.

Michael J. from Oshawa
Michael J. from Oshawa
1 review Oshawa, ON
10/10

Couch cleaning after pet spray

We hired Empress to come and clean our microfibre couch, our loveseat, single chair and our heavy duty front entry mat. They showed up on time, courteous, and explained everything. The guy with the crew was knowledgeable in adjusting the steam temperatures for different types of materials. They did an excellent job in cleaning up the pet urine in several spots on the couch. We had to have them come back for a second go on the couch after our cat and a family member's dog had a territory war on the couch. Again, they showed up on time, everyone had a laugh about the couch, and they were pleasant about doing the job again. I like this company because it is one of the FEW in Durham Region who are eco-friendly (they will only use an eco green cleaner agent if needed), using hot water at the right temperature to clean and sterilize. We are very careful about cleaning out house due to having pets around. We plan on having them back to do our carpeted stairs and our hardwood floors in the future. Rates are reasonable for the quality of work.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time to give us this positive feedback! Pets sure can be tricky, we are here to help!

Thanks Michael!

Barry Johnston from Oshawa
Barry Johnston from Oshawa
6 reviews Oshawa, ON
10/10

House cleaning

We hired Eco Embassy a while back and they have cleaned our house now about 5 times on a bi-weekly basis. I have only praise for their level of professionalism and efficiency. They always show up on time and get out of here very quickly. They always enquire if they are performing the task you want and don't intrude if you need them to wait or back off on certain things. Best of all my wife is very happy with the results and as we all know...."a happy wife is a happy life."

Approximate cost of services:
$130.00
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Any advice to offer fellow homeowners facing a similar project?
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Core Cleaning

Core Cleaning is independently owned and operated and fully insured for both residential and commercial cleaning services. It has been owned and operated by Karen Marth since 1991. Joined by her 2 daughter's, they have devoted themselves to providing reliable, consistent and Eco-friendly services, that allow them to take exceptional ...
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