Tras Appliance Solutions Inc And Lg Appliances

Can't say much for our high end stove which stopped baking at barely 2 yrs age. A call to Tras met with courteous response and scheduled call. Tech was punctual and quick to diagnose. Parts ordered and repair followed fairly soon. All was working just in time for holiday dinners. We appreciated the communication and follow up by office staff. If only our range maker performed as well. Would recommend Tras to others.

I called TRAS looking for someone to fix my brand new electrolux washer.
TRAS was the fourth authorized repair shop on the list. Not only did he
1. answer the phone
2. arrange for quick service
3. assess the repair over the phone
4. pre-order the part to save me 2 days of turnaround time
but on top of all that, he was a real sweetheart, extremely patient, he called me back several times, and when my machine turned out to be a lemon, he helped me to get a new one.
I have ALREADY recommended TRAS to friends.

I had to repair my dryer. So I called the warranty company to do the repair. They asked me to call Tras solutions.
When I spoke to them for booking an appointment, I came to know that they will charge me $150 (out of my pocket ) for keeping the dryer on the floor to repair it. They said they will bring some special instrument to do that.

I already paid extra for extended warranty on the dryer. Then I don't know why I have to pay again for this service. I am not calling them anymore. I was really disappointed and will not recommend this company to anyone.

Excellent customer service at both the office and in-home company representatives. Technician was on time, efficient, and provided info on each step of the replacement. A great experience as a consumer.

I used Tras to repair my wine fridge. They charge for diagnosis even when you use them for the repair (most companies waive the diagnosis fee if you hire them for the repair). For the repair appointment, I took time off of work and sat waiting for two hours, only to finally be told that the technician had not appeared for work that day. He came three days later, 45 minutes after the time he said he would arrive. He fixed the fridge but burned my kitchen rug in the process. I ordered a new rug and told the company I would be deducting the cost from the bill. Some guy at the company claimed they had, "analyzed the rug and determined its value to be $20"...a simple google search would have shown them that the rug was $93 plus tax.

Not only would I not recommend this company, I would highly suggest never calling them.

Spoke with Blaze at TRAS about our power cord recall notice we received from Sears. He organized a service call within 4 days. The technician, Danny, was amazingly efficient and effective. For us, they proved to be a very professional service company and we would highly recommend them.

I called TRAs appliance after finding them in home stars. what a great company I Called them for service of my Bosch fridge and the unit was repaired in a timely manner. I also asked the representative if they sell water filters, TRAs appliance was able to provide water filters on the spot for my fridge. What a convenience. I will have their phone number on speed dial from now on