Hello Joe,
I am sorry you have had a negative experience with our company. We strive to leave every customer happy after we completed the service. We want your business for the next 10 years, not a one time thing.
I took a look at your account, and I am very familiar with what transpired.
1). We did in fact clean your windows the same time we cleaned your gutters. Your spouse was present on site, thats how she received our invoice and called in to pay.
2). Our crews always ask the homeowner when they do the window cleaning if the homeowner would be interested in the gutters to be cleaned as well. Our crews were once again given authorization by your spouse to proceed with the work. That is why she called in immediately upon receiving the invoice and paid the balance. I am not sure how you would want the cleaning crews to know that your gutters are being replaced when your spouse gave them authorization to clean the gutters.
3). We never double billed you for the service. That claim is simply false. The charge was for "double" because we did the window cleaning AND the gutter cleaning. Those services are usually charged the same amount.
Once again, I am sorry that you had a negative experience with our company. But it seems like this whole situation was a miscommunication between your spouse, our company, and yourself. How would you like me to resolve this situation to make you happy?