Gold Standard Home Care? An oxymoron in spades! My advice is to WALK AWAY and save your time and money. They offered to clean our windows. Their supervisor wanted to talk me into cleaning our gutters as well. I rejected that idea, because the gutters are scheduled to be replaced. Nobody came to clean the windows, but some days later my wife returned from shopping and there were people on their stepladders cleaning our gutters. She had no idea what was going on. Then they gave her a bill and instructions on how to pay it - by calling a phone number and supplying a credit card number. Later the credit card statement showed that they charged us twice the amount written on the bill. What would you call this kind of behavior?
Somebody had to dispatch this crew to our address, with specific instructions. This was not a mistake. We're talking to our attorneys and will take it further.
- Approximate cost of services:
- $120.00
- Company Response
Hello Joe,
I am sorry you have had a negative experience with our company. We strive to leave every customer happy after we completed the service. We want your business for the next 10 years, not a one time thing.I took a look at your account, and I am very familiar with what transpired.
1). We did in fact clean your windows the same time we cleaned your gutters. Your spouse was present on site, thats how she received our invoice and called in to pay.
2). Our crews always ask the homeowner when they do the window cleaning if the homeowner would be interested in the gutters to be cleaned as well. Our crews were once again given authorization by your spouse to proceed with the work. That is why she called in immediately upon receiving the invoice and paid the balance. I am not sure how you would want the cleaning crews to know that your gutters are being replaced when your spouse gave them authorization to clean the gutters.
3). We never double billed you for the service. That claim is simply false. The charge was for "double" because we did the window cleaning AND the gutter cleaning. Those services are usually charged the same amount.Once again, I am sorry that you had a negative experience with our company. But it seems like this whole situation was a miscommunication between your spouse, our company, and yourself. How would you like me to resolve this situation to make you happy?