Aurum

I had some concerns with the window cleaning in my condo. Steve was amazing in responding quickly and sending a technician over the next day to rectify the situation. So very appreciative!

Thanks so much Steve & Jeremy!!

This is my second time booking Aurum for window cleaning. Doug was the most cheerful person I've come across in a long time. Very conscientious and did a great job.
My only caution: phone them to book an appointment to get an instant response, don't email.

I arranged for My Aurum to clean house gutters at my 91-year old mother's two-storey house in Toronto. July 2/19 i was not present during the service but via phone call with my mother, i spoke with the gutter cleaner who reported he cleaned the front (lower level) veranda gutter but the back porch-gutter was "milk white" & that cleaning was not needed; i asked that he clean & flush the back porch-downspout as it was clogged. Joseph, Operations Mgr requested feedback, which i gave after checking with my mother and i did visual inspection of back porch gutter......i paid for full service with his commitment of a return
service appt. However, there was a NO Show; multiple phone calls and text messages-NO response; July 26-I made a PERSONAL visit to head office & spoke with the "new" HR Manager & Joseph. I was given next day service appt-NO Show; another appt made then deferred due to heat; a new appt date given with NO show. I have had no response to my texts & Phone message to-general reception. Today is August 22/19 & still waiting.

The cleaner came late to the appointment so I did not see him start the job. When I got home he was already up on the ladder cleaning the lowest and easiest part of the gutter. He said he had already done the rest. After about 20 minutes, I paid for the job and he left.
When I further inspected the job I found that:
Much of the eavestrough was untouched - not even cleaned
He left a mess in the gardens, on the grass and even the neighbour's yard with muck from that he did not dispose of properly
When I called and emailed the company to have them back to correct this - I got zero response.
Brutal job - DO not waste your money and time on this company

They were right on time. They cleaned all my windows and doors inside outside very wel. Cleaned up after themselves. Very polite workers. I only had to pay when the job was finished and I have time to inspect it. I highly recommende this company. Very professional.

They came washed windows. The workers were very polite and seemed to make sure that I was happy with the job. They made sure to ask me to go check windows before they left. I have actually used this company three summers straight. They follow up, and always guarantee the same price.

I have used Aurum for 2 years now for window cleaning for several properties. They are attentive and always follow up as well as deliver quality results. The guys/girls who come out are polite and conscientious. Thanks

Would never hire Aurum again! Booked Eavestrough cleaning . Cancelled twice in November. No shows. When I called dispatcher wasn't aware why it was cancelled at last minute. Rebooked a 3 time for Dec 3. Received a call to say they were cancelling service for this season & would not honour app't on Monday. Totally unreliable & unless you want to be left high & dry Don't hire Aurum! Not a business to count on!!

They cancelled 3 times on me, and the day before they are coming out to clean the gutters, they phone and leave a message they are shutting down for the season, worst company ever, will never use them again

Nothing would convince me to even get a quote from this company. I wouldn't even let them work here for free because I couldn't trust the work would get done. They were hired to clean windows and eaves and left part of the job undone. It took 3.5 months (over 25 phone calls and 20 emails) to have the job completed. what did get done was met with expectations but they have a shockingly horribly disorganized administrative staff. Don't let the flashy website or coulor of advertisements catch you of guard. What a complete joke of a business.