Vaughan Pools

I hate to do this review and give them a bad rap but they left me no choice. I gave them another chance before I posted this review, I reached out again to them directly but to no avail.

It took 3 years to finish my pool after numerous begging to complete it. Patiently waited 3 years for them to finish my pool and here I am into 4th year still having issues with them. Never received my safety cover after promising me so many times that they will come and install it. Never fix the wrinkles in the pool liner that Ive been complaining since day 1 it was completed. And now having issues with the pool heater. Never heard from them anymore since last year after they promised they will install the safety cover at the end of the season.

Very poor customer service and very unprofessional. Had a very bad experience with them. Full of broken promises and always making excuses. Horrible in returning calls and replying to emails and text messages. Stay away from this company. Ive been cordial and patient with them the whole process but they took advantage of it. Mistreated me terribly and I was stressed out throughout this whole ordeal.

Despite the smaller size of my yard, Vaughan Pools has created an incredibly modern and elegant pool in my backyard. We love all the various components within the pool including the built in benches and water feature.

I had an amazing experience with Vaughan Pools, I had given them my budget and they worked with it perfectly, and the results were better than I could have imagined. Everyone was so respectful and the job was done in a timely matter. Thank you guys so much

After doing so much research on different pool companies, I ended up with Vaughan Pools and am so incredibly happy that I did. No question was left unanswered, and not a single detail left out. The entire crew really made this backyard facelift stress free.

Vaughan pools did a remarkable job transforming our backyard into a gorgeous oasis. Couldn’t be happier with the end result. Would highly recommend Vaughan pools and Vaughan landscaping if you’re looking to upgrade your backyard space!

The search is over- this company is the real deal! I was blown away with what they came up with for my backyard and so are my friends and family everytime they comeover. Professional, knowledgeable and a dream to work with. If you want a quality job that will continue to take your breath away daily call Vaughan pools, I promise you will not be disappointed. Can’t thank them enough.

We had a pool installed by Vaughan Pools, Vince and his team were very knowledgeable, helpful and made great recommendations on the placement and design. They took care of us through the entire process. Now we have an amazing and luxurious backyard that we get to enjoy.. and will for many years to come! Highly recommend !

Vaughan Pools & Landscaping are you go to guys for best in class service and will exceed your expectations from start to finish! They were quick to address my questions and concerns in a timely manner and stuck to their timelines to deliver a superb backyard of my dreams.

I had received several quotes from 5 pool companies. After my first meeting with Vince, I immediately knew I had found the right company. Vince and his team built my dream pool, it was everything and more than I expected. Vince offered exceptional customer service, and always returned by calls, and came the same day when I had a concern. Vince and his team are very reliable, courteous and a pleasure to work with. The after care service has been amazing, and even after my pool was completed, Vince always returned my calls and followed-up with a service call.
I have recommended Vaughan Pools to neighbours and friends.
If you want exceptional service and quality workmanship, call Vince at Vaughan Pools!

Good advice and nice end product. I have had questions during and afterward and they are dealt with. Vince is helpful and creates a nice pool and we appreciate his approach.