Action Home Services

In August 2024 we hired AHS to remove and replace the asphalt on our shared driveway with our neighbour.

2 months later we discovered that our portable basketball net had begun to sink into the asphalt. After contacting the company we were told When driveways are newly installed, it's best to avoid placing any sharp objects on them, as they are still in a softer state.. However, we were never informed of this during the estimate or installation process during which our basketball net was on the driveway and seen by the project manager. The company even moved the hoop onto the street before starting the job.

When the work was completed we were told we could walk on it after 48 hours and put the car back on it after 3 days. There was no mention of extra time needed before putting back the basketball hoop. In any event, we waited for 5 days after the installation before moving the net back on the driveway.

After noticing the issue in October we moved the basketball net a few inches over from where it previously was and then noticed that after a few days it has started to sink again in the new position, despite the fact that more than 2 months have passed since the installation was complete. At this point we were told Asphalt, especially when newly installed, requires approximately a year to fully cure...While asphalt is ideal for driveways and parking, it is not designed to support sharp or heavy objects beyond vehicles. This is the first time that this was ever mentioned to us. Had we known this we would have never had asphalt installed.

AHS then suggested to us that we should get a new in-ground basketball hoop, advice that we did not ask for, or to install a new interlocking or concrete base for the portable hoop to rest on at an additional cost to us. When we asked for an estimate for the cost of that we were told that it could be installed next Spring and have not received any further responses about the costs involved.

Overall, we are extremely unhappy with the service that AHS provided and their responses to our inquiries, We highly recommend that you AVOID AHS AT ALL COSTS.

Great work, we are a large commercial landscaper also and are impressed with their crew and work.

We have used Home Stars on past occasions and was pleased recently with the referral of Action Home Services Inc. After browsing the reviews we decided to get a quote on repairing our 50 year old durastone driveway. The issue was the drainage on the incline driveway which we have had repaired twice before but it didnt hold up. We contracted AHS and decided to have the complete pavers removed and reset as the material was not an issue.

The sales and project management was excellent. The sales rep Jessie was very helpful in providing alternatives for the repair of our durastone driveway which had been installed almost fifty years ago. Seventy five percent of the pavers were in very good condition, as was the base. The issue was the area near the garage which was uneven due to poor drainage and inadequate repairs done about ten years ago. The quote was reasonable as we wanted to maintain the pavers but needed additional stones to replace damaged ones. We agreed on the quote.
The Project Manager, Mykola reviewed the quote but also made suggestions for alternative products. We wanted to maintain the existing pavers, not wanting them to be delivered to a land fill.

Although the work took longer than expected, the work was excellent. Jay, the lead on the repair, was there every day and worked long hours as he was a perfectionist. He made recommendations for improvements which were accepted and where necessary Mykola provided quotes for the additional work. We added the installation of a railing from a lower to upper patio. Mykola provided suggested products and incorporated the installation into the job. On completion, the site was left clean.
We would definitely recommend Action Home Services Inc for any outdoor repair or new installation.

We discovered Action Home Services at the Spring Home Show in Toronto. From the initial discussions with Sales through the entire project we had a great experience. Our project manager Mykola was attentive, helpful and very responsive to our needs and changes on the project as we decided on multiple upgrades on the fly . What started as a simple paving and front porch replacement ended up as a full stone driveway, Trex front and back porches and new front yard retaining walls. The team arrived promptly every morning and worked long days til completion. The final product was more than we had hoped for. We will call on Mykola and the AHS team for our next project and have recommended them to friends and family. Amazing experience from start to finish.

We hired AHS to replace stone over our existing concrete and they did a phenomenal job.
Rinat and his crew are top class. Excellent communication, all around professionals and top notch workers. Dont think twice - these guys are the real deal.
Rinat was very helpful and promptly answered all concerns and questions . Thankyou Eugene, Rinat and the team

Rinat and the entire Action Homes Services Crew did an amazing job. From initial design to project completion Rinat (Project Manager) and entire team were spectacular. The high quality of Workmanship and customer care was sensational. The 3D Renderings were a testament to the actual outcome of the project. Taki and the install team were highly skilled and detailed. Rinat was on top of my project from start to finish. The outcome was spectacular and the compliments never ending.
Thank you to the entire Action Homes Services!

Renat, Esteban and crew are absolutely amazing. Dont look any further for a trustworthy and high quality company. We had our entire back yard redone with pool installed. A year later, our lights and a plug stopped working but Esteban helped get everything fixed just like new. Its nice to know theres honest people out there who stand by their work! Thank you

AHS has done it again! I have used them for a few small projects in the past and this time it is for adding an outdoor pool shower room. Mykola and his team are very good at what they do from start to finish. Project was build on time and on budget and Mykola was very attentive and detailed on what we want. Quality of work as usual is superb and they kept the area very clean after the project finished.
I will definitively 100% recommend AHS for their service and their quality of work!

Thank you AHS
Gary

Paid for the upgraded driveway sealing. This package per their website and invoice, includes crack filling up to 20 linear ft before sealing. This is a 2 coat sealing, so per the invoice, per their website, 1st day cleaning (not done), crack filling (not done), taping the boundary (done), sealing (done). 2nd day cleaning (had to remind the individual that they did not clean the day before and hence has a lot of missed spaces where sealing was applied - led to them cleaning first this time), crack filling (not done), taping the boundary (done), sealing (done).
At this point I noticed that they don't care about the weather, if it's going to rain or not they will get the job done to make sure money is collected.

After a week I noticed the cracks and gave them a call, they were surprised that I was calling about a warranty claim (this upgraded package comes with 2 year Warrenty on their website and invoice). I asked them about the cracks being missed, they asked for picture proof (100% valid ask), I sent them the pictures, 2 weeks no response, so I called them back and they said "yea I guess the person missed doing the crack filling, we will schedule something soon" 2 weeks no response, so I called again, and they said yes it's tomorrow and after 2 hours I received an appointment confirmation email. Person came did the filler, and 1 hour later the rain washed away the filler. It was forecasted to rain the whole day and next.

This is long story, but what I realized that sealing is a side hustle they do vs their main work. They have a lot of positive reviews, but most seem to be for big jobs. I don't know I was expecting a bit more professionalism seeing such high reviews. I am not going to name the manager nor the person who did the work, but I can and I can upload the video and the invoice of the work. Just hope they do better

Update: the manager spoke to me and have put his best foot forward in rectifying the experience. It is very much appreciated and shows that there is a level of care and effort to right the wrongs. I am changing my review to account for this effort to make things right. Also surprised as very few companies would do this. Thank you

We contacted Action Home services to renew our front yard. We completed a retaining wall, interlocking, porch, stairs, and railing and repaired our existing fence. The job was terrific. The quote was highly competitive, and the crew completed the work in the time expected. They also stayed overtime if needed. Mykola followed up with us every day and was very attentive. He provided immediate solutions in case some changes had to be made to our original plan. The crew and Mykola didn't just do their best, they went above and beyond to meet our needs. We will contact them soon to start a new project