Shockingly poor after sales service for expensive product, eventually rectified
- Approximate cost of services:
- $1,600.00
Shockingly poor after sales service for expensive product, eventually rectified
Susan, we are happy to hear that start to finish the project impressed and pleased you. We pride ourselves on the quality of the ease of use and are thrilled that you enjoy that feature on your new doors. It was an honor to work with you, thanks for taking the time to leave a thoughtful review!
Rob, we are sorry to hear about the recent issue with your previous installation. While all the under warranty parts were still there, and we ultimately support your choice to DIY the repair, we still hear your frustration. We appreciate our installers and their attention to detail, but it seems you weren’t satisfied and we will take that feedback to the team. We appreciate you letting us know.
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Thank you for your review! We are happy you are pleased with the product and service, and hope to be part of future projects.
The Sliding Door Company’s amazing reputation is based on 16.5 years of selling the highest quality product in the market. The purchase of the HARDWARE was made in April, 2019 (Two and a half years ago).
You elected to buy the hardware only and NOT the complete system or the glass from the Sliding Door Company of Canada. We absolutely stand by the warranty on our hardware. In this case, the situation is unrelated to the hardware completely. The issue has nothing to do with The Sliding Door Company and we sorry you feel the way you do.
Replacement all Closet doors and a glass divider wall
Thank you for your review, Ken! It was a pleasure working with you, and we are ecstatic to hear that you are pleased with the product and installation.
Thank you for your review, Jennifer! Your space is beautiful, and we are so happy to be part of the design.
Replacing 11 doors in my new condo
Thank you, Nejla! It was an absolute pleasure working with you. Thank you for trusting us with your new home and making The Sliding Door Company your choice for all your interior doors.