Terrible company to deal with. After about a year the invisible guide used to ensure the doors track properly came detached from the hardwood floor. Without going into a lot of detail it's obvious the work was not done properly .. the wrong type and size of screws -- shoddy workmanship. I asked that the installers return and fix the problem. The Sliding Door people said that I would have to pay the installers a second time! Of course I refused and after several emails they still refuse to take responsibility. They say the installation that should last a life time is only guaranteed for one year. That should tell you something about the confidence they have in their installers.
What truly amazes me is that the Sliding Door people will not absorb the cost of the second installation visit. At $250 this is small in comparison to the cost of the doors. First Installation visit was about $800. Their inability to absorb the cost should tell you something about the financial viability of this company -- they may not be around long!
- Approximate cost of services:
- $5,000.00
- Company Response
Rob, we are sorry to hear about the recent issue with your previous installation. While all the under warranty parts were still there, and we ultimately support your choice to DIY the repair, we still hear your frustration. We appreciate our installers and their attention to detail, but it seems you weren’t satisfied and we will take that feedback to the team. We appreciate you letting us know.