Absolutely the worst company to deal with - stay far far away - They will quote you a product, in my case, a sliding barn door apparatus, that is incapable of holding the weight of the glass just to make a sale. Then once the door is installed, it does not work. They refuse to service it. They pass me around for a month asking for pictures and videos without taking any action. Then they take the position that the warranty is only for 90 days. Then they change their position to "warranty is not applicable". So now, i have a sliding barn door, which does not operate well, and I am not even sure how sturdy the install is. I have two young children who use the room for their virtual classrooms (due to Covid), and God forbid, if their installation fails and the glass door falls down and injures them, I can only pray that it does not happen. So for your own peace of mind, please do not use this company for any installations or purchases.
- Approximate cost of services:
- $1,500.00
- Company Response
The Sliding Door Company’s amazing reputation is based on 16.5 years of selling the highest quality product in the market. The purchase of the HARDWARE was made in April, 2019 (Two and a half years ago).
You elected to buy the hardware only and NOT the complete system or the glass from the Sliding Door Company of Canada. We absolutely stand by the warranty on our hardware. In this case, the situation is unrelated to the hardware completely. The issue has nothing to do with The Sliding Door Company and we sorry you feel the way you do.