Appliance Repair Team Inc.

BUYER BEWARE!!! I really wish I had read the reviews online as well with the BBB regarding this company. My washing machine broke, and I was told it was an $80 charge just to show up and diagnose. The technician said that he could try to reset the motherboard *and that would probably work*. If it didn't work, I would require an additional part. I asked how much the part would be and he was very vague.. anywhere between $200-400. I said ok lets try the reset. The reset didn't work. He then told me the part would be $600. I said NO THANKS but still had to pay the $316 for him to tell me it couldn't be fixed without this expensive part. I looked up the part I needed - it is $229 online, not even close to being $600.

Paid $280 for a supposed refrigerator repair. Technician told me 'all was up and running' and I should wait 24 hours for the unit to cool. 5 days later and no cooling. The company claims they offer a 30 day warranty on labour. Which is nonsense. They would not honour the warranty nor refund the service fee. Look elsewhere for appliance repair.

This company takes advantage of customers ignorant of how appliances work by recommending highest possible cost solutions, and then provides terrible follow-up when their supposed solution was not the correct one.
I have never experienced such incompetent, unhelpful, unsatisfactory service.

Called for freezer repair, told $80.00 after 3 minutes of looking at machine tech upped the price to "diagnose" to $320.00
Told us we needed a $438 part. Which we ordered, only to discover 2 days after the tech was here, he had unplugged our 2nd perfectly working freezer. All food spoiled and a mess left. Called the company to complain and ask what they would do. Elona at phone call center replied " We can't know it was us that unplugged it" Took ZERO responsibility, we went away the same evening for 2 nights and nobody was home. We know for a FACT it was your service worker Matt.
Their work order clearly states that I acknowledge the appliance and surroundings have been left in good condition. Did I honestly believe I would have to go see what he unplugged and left unplugged ??? I only wish I had read the hundreds of BBB complaints, HomeStars reviews and the CTV news report on this company. Stay away at all costs.

Terrible service. Our experience is very similar to the other negative reviews. We only wish we had read all this before calling! They have constantly rescheduled appointments and the technician left us with a washing maching that wouldn't open! When we called to get him to come back and fix it, they kept us waiting almost a week! And after all that, we will probably have to buy a new washer.

Don't touch this company.
It has no HST registration # and none charged on parts and labour just round figures. Labour quote $280 parts quote $150. Total $450 ???.
The total was $645.80, then crossed out. Tax was $52.85, then crossed out. Then the total was $502.85, then crossed out. Paid was $450.
When I talked to the company they hung up on me.
Makes me doubtful of their service competence.

I am beyond outraged with how this company and its employees service their customers. The parts ordered came after 1 month which is fine as they've indicated its in back order. Our dryer was working except that the timer is not advancing. The technician recommended to replace the timer which we paid at $621. The same technician came and replaced a new timer. He tested it at 5 minutes and he said it takes a while for the timer to advance. I requested him to wait to ensure it will advance but he declined and if it's not working, to call back their office as he has other services to attend to.

We noticed that the dryer hasn't stop for half an hour and called their office. They've said that the new timer does not have a warranty and we will have to pay $299 for a technician to diagnose the issue.

By all means, please do not use this company. Once they get your money, you're nothing.

Asked for a 'service call' to diagnose problem with microwave oven and provide estimate to repair. Cost for this was $80. Diagnosis was mother board electrical problem, and cost to repair a whopping $280 plus parts, another several hundred (which seems to be the norm with this company).
I bought a new microwave for $250 and got it installed for $135 by a different company.

After our dryer stopped working, we called the Appliance Repair Team to take a look. We were told the cost for the repair was $450, but were given a total bill of $850 upon completion - the equivalent cost of a new machine. Turns out they failed to provide a total the cost that reflects both materials and labour. Wholly unimpressed with customer service thereafter.

Dryer dial stopped working. They came and told me it needed a whole new control panel, that the part was in stock and that they’d be back in a couple of days to do the repair. They didn’t show. After calling customer service numerous times they finally told me the part had to be ordered and that there was no delivery date. After almost a month, I checked with the manufacturer and was informed that this part had been discontinued and that not even they could get it. Spoke again to their customer service and got nowhere. I was told at least three times that a manager would call me…no calls. DO NOT trust this company. They are untruthful and unreliable.