Called for freezer repair, told $80.00 after 3 minutes of looking at machine tech upped the price to "diagnose" to $320.00 Told us we needed a $438 part. Which we ordered, only to discover 2 days after the tech was here, he had unplugged our 2nd perfectly working freezer. All food spoiled and a mess left. Called the company to complain and ask what they would do. Elona at phone call center replied " We can't know it was us that unplugged it" Took ZERO responsibility, we went away the same evening for 2 nights and nobody was home. We know for a FACT it was your service worker Matt. Their work order clearly states that I acknowledge the appliance and surroundings have been left in good condition. Did I honestly believe I would have to go see what he unplugged and left unplugged ??? I only wish I had read the hundreds of BBB complaints, HomeStars reviews and the CTV news report on this company. Stay away at all costs.
- Approximate cost of services:
- $800.00