I am beyond outraged with how this company and its employees service their customers. The parts ordered came after 1 month which is fine as they've indicated its in back order. Our dryer was working except that the timer is not advancing. The technician recommended to replace the timer which we paid at $621. The same technician came and replaced a new timer. He tested it at 5 minutes and he said it takes a while for the timer to advance. I requested him to wait to ensure it will advance but he declined and if it's not working, to call back their office as he has other services to attend to.
We noticed that the dryer hasn't stop for half an hour and called their office. They've said that the new timer does not have a warranty and we will have to pay $299 for a technician to diagnose the issue.
By all means, please do not use this company. Once they get your money, you're nothing.
- Approximate cost of services:
- $621.00