Appliance Repair Team Inc.

Our fridge was not cold. I paid $80 for someone showing up and topped up to $290 for him to open the back cover and blew the dust of my fridge only. He let me wait for 24 hours but nothing was working. I was told that I needed to pay up to $1500 to repair the fridge. From what he did and the tone he spoke, I don't believe he can make it even I pay. Wasted me$ 327 and wasted my time. What a joke!

The guy asked for $290+tax just to run some tests on the washing machine, after that he said we needed a new pressure pump and hose that cost additional $540. We didnt go for it, thanks God.
Next day , I tried to clean the drain hose, after reading the manual. The washer started to work fine. It was only some water scum which the sensor is sensitive to.
The guy doesnt know anything,
Stay away from this company.

. Came to fix a leaky dishwasher, told it was the seals that are old. Had to order parts took two weeks, not the two days that they said and after finally fixing it, they said it was good now. Yeah right! The first time I used it it leaked in the same spot and when we called they said that the new part is now out of warranty but can send a technician out for $250 additionally to what I have been charged. Dont even think they are even qualified! Stay away from this company!

As reported by many others the service from this company was terrible. Unfortunately I didn't look up on BBB to see the dismal review. One receptionist was very rude, the dishwasher still has the same issue and sadly I had prepaid for a part replacement which was not necessary. Revisit and told I needed further parts replacement totaling $1400.
I of course didn't proceed with further service.

Called them to fix a 3 yr old DW...website said $80 for service call...that just gets them to the front door....the problem was a faulty door switch but the tech said he worked on other parts of the door and wanted to charge me $245 and it still needed a new door switch which would cost almost $400...I found the switch online for $128....now they threaten to send my account on collection....wish I read reviews before calling them...

I am absolutely disgusted with the service from this company. They charged me $1,375 and ensured us our fridge would be in proper working order. Ultimately the fridge was not repaired to complete working order. Their technician informed us we needed an additional heater that would cost another $480+ dollars that was not covered under warranty. This company was not truthful and for the amount of money we spent we could have purchased a new fridge. NEVER USE THIS COMPANY. #DISREPUTABLE

The whole thing start on April 5th when a technician from Appliance Repair Team was sent to examine my fridge and determine the problem. He was here for a total of 5 minutes, said that he could tell right away it was a faulty coil, and proceeded to issue an invoice for a new part. I was charged 706.48 that day. A week or so later the part arrived and he returned to install it.
The fridge continued to experience the same problems after two weeks. As such, I called back to ask for assistance again. The agent told me that I was still under a 30-day warranty for service so sent another technician to inspect the issue again. He did so on April 30th and said that the first technician misdiagnosed the problem and that its likely a faulty motor. The second technician took the time to take apart the fan and ran some more detailed tests. He said that if the problem comes back we may need a new motor and/or fan. Now that the problem has returned were likely forced to just purchase a new fridge as the costs of the first and second diagnosis well exceeds the costs of a new fridge.

Similar to the other reviews here, the tech got there after I was told it would be 80 to diagnose, he says I can fix it, pay first. I confirm that he can fix the issue and he assures me he can. Ok, so I pay. He calls me 10 mins later and says it will be $710 more because the motor is broken. I said no, that's ridiculous, how did you not see this before, you misdiagnosed the issue. He says no I didn't misdiagnose.
I called the company for a refund since no labour was completed and they tell me the 80 is to show up not do anything else. 290+tax(320) is for actually trying to diagnose the issue - the eff. That's not what the tech told me nor what they told me when I asked how much the service is. They then tell me I signed the invoice when they never sent me anything. They had someone else sign and are holding me accountable? That's as if I go into a coffee shop and they charge me the cost of the drink and then give me nothing because that was the cost to order and the person behind me said it was good to charge me.
When I tried to talk to them they started raising their voice and I had to raise mine to be heard.
Don't EVER EVER go to this place. HomeStars didn't show up for the reviews and I should have listened to my gut and never paid before the work was done.

I will spare the details of the first leg of the story as it resembles a similar thread as the rest of these glaring reviews - I paid for their services and got screwed by an incorrect diagnosis but the real issue comes from them (The Appliance Repair Team) holding my money for 2 months now.

I was told that I needed to order a motor control kit for $907.64. I paid them with two weeks going by saying the part was on "backorder." After a month of waiting, I requested a refund as I had lost faith in their ability to acquire the part and perform the service. They docked me a 15% fee (even though I never received the part) for a total refund of $743.47.

It has now been two months with regular phone calls to their business requesting my money. Their response is that they are waiting on a manager to "sign-off" on the refund. If it is not clear from the previous reviews - stay away. I am currently pursuing legal action and will check back here with updates.

Also, if you're wondering - I had the washer fixed by another company in under two weeks. The part The Appliance Repair Team quoted was completely incorrect.