Vinylbilt Windows and Doors

The seal in one of the panes of glass in my large bay window failed. Vinylbilt honoured their lifetime guarantee and is providing the glass at no charge. It was an easy process and I was given a couple of options for dealing with the replacement. I choose to have it professionally installed and they have taken care of all the arrangements. I am very satisfied with the customer service offered to me by this company. Not only do they stand by their product but they make it easy for the customer to address problems quickly and easily.

We had an issue with some coils and pins in our windows, but VinylBilt took care of it promptly!!~ Thank you Maris and Jonathan for professional service!! That is what I call service !!

The casement window lock broke on my window that is 10 years old. They were very prompt and helpful, sending the new part and instructions for how to repair it myself. I like my Vinylbilt Windows!
J

Vinybilt stands behind their lifetime warranty!

These windows were originally installed 20 years ago, when I noticed the windows were fogged this winter I got them on my to-do list to have them replaced in the spring. I called the company that originally installed them, they had changed hands and were of no help. I contacted Vinybilt and spoke with Maris who quickly found my me in their system. A couple of photos and measurements were sent to her and she ordered the windows to be replaced. In a couple of weeks they were ready and the installer came to replace them. The installer was respectful of my home and cleaned up after themselves.

Great communication from Maris, I didn't need to chase anyone down to get this done.

I was looking for the spec on 15 Vinylbuilt windows installed 15 or 20 years ago and Maris the Service Tech went above and beyond trying to find the info I was looking for. Maris was always a pleasure to speak to and was very knowledgeble in the company product line. Our interactations were always very informative and enjoyable.

Love my windows which were installed with lifetime warranty many years ago.
This spring we had a couple issues with a couple windows. Called and had a service guy come out within a week to repair. Service gentleman was awesome

Vinylbuilt supplied replacement windows for our house last year. One of the glass panes developed a flaw. Vinylbuilt replaced the glass immediately without any hassle. Technician was very careful and efficient.

The initial contact member and the service team were very quick and efficient with the responses to my problem. Although the service installation has not yet taken place, i am sure it will be as good as the attention to my issue.

Thank you.

The installer that did our windows was very professional . Took off his shoes outside and gave an approximate time for the installation . Explained possible reasons for the seal to fail and also after asking if Id like to check the windows before he left . He also explained that if we were selling our house that the warranty can be transferred to the new owners . We appreciate the response and invoice payment through our e-mail contact . Thankyou very much

Company and employees are the epitome of excellence, dedication and service is beyond the expectations of the customer. We highly respect their dedication to customer satisfaction. Maris and Johnathan are truly the wonderful ambassadors who represent this company. Without hesitation I highly recommend this company for window replacement.