Vinylbilt Windows and Doors

The window it self moved over half an inch within the frame when locked. It took 6 months for them to finally agree to send a tech out to inspect. the tech stated that it is a manufacturing fault and admitted that heat had been escaping from my home the entire time. Window installed Feb 2018. My daughters room was FREEZING. Before the tech came out the head office told me the windows breath. The other 2 windows installed work fine but are cheap plastic.

Ordered windows from authorized dealer in Sault Ste. Marie. 12 weeks later the windows are still not manufactured. Dealer won’t return the deposit even though windows aren’t even in production yet. It doesn’t matter how long you wait, as long as they hook the sale.

Customer service is extremely poor. Had to sent photos of completely colour changed windows, in entire house. Advertise great colour product. Completely untrue. Do not stand behind their inferior product. I chose one colour and now the windows all have turned to a completely different colour on the exterior. This has occurred in a period of 3 years after installation. They do not respond to any communication.

Ridiculously poor service. Window cracked after installation. Waited weeks for new window to come. Booked day off work only to be called and told the technician dropped the window. Made arrangements again. Booked ANOTHER day off work. Same call: technician broke the window--YET AGAIN! Window cracked in December. It is now almost April. Still waiting. Hmmm...time to review your hiring policy for technicians.

Windows look great from the outside, but don't let that fool you because they can easily fall off its axis and leave a gap when you close them. I had two like that and tried getting them to come for weeks to fix, and finally gave up after a dozen calls. They claim to offer a lifetime warranty when you're buying them, but good luck getting them to honor that after you paid. Buyer beware.

Great product and good value. I noticed a huge savings in my energy bill in the first year of having my windows installed. They look great and function well. 2 thumbs up!

I've had windows from Vinylbilt installed in my house in 2012 and they still look brand new. The dealer I used was Advance Windows which had highly recommended them. My house is much more comfortable and energy efficient. I loved the fact that the windows came with a lifetime warranty that even includes the hardware. This was crucial as my old windows had many problems with broken seals and issues with crank operators. My new windows are really smooth to crank open and came with a screen that is also easy to remove if needed. Vinylbilt seems to be much higher quality than the average window. I will surely use them and the Advance Team again in the near future.

My front window, casement windows and fixed window from this company are great. The sliding windows I purchased had seals that leaked. The windows were replaced with casement windows.
Thanks to capitall in Edmonton

Purchased a garden window to replace the 20 year old one in our kitchen. While we were very pleased with the installation and service received from Home Hardware in Aurora the window is the biggest piece of junk. There might as well be a hole in the wall as the kitchen is now freezing to the point that you need to wear gloves to touch the granite counters near the window. I placed a dual thermometer in the window and found over a 10 degree difference from inside the window to the inside just beside the trim. The window let in so much air, that it whistled. A company rep was out to caulk everywhere inside the window but did nothing to help. Several calls to the company have come to the resolution that it is my problem and has nothing to do with design. Apparently the company's 'designers" feel that 5/8" insulation is enough for Canada's climate.

Would never recommend this product or company to anyone

I have had Vinylbilt Windows installed in my house on two separate occasions. I absolutely love them. They are casements and they function beautifully.

The screens are easy to remove and they are easy to wind out. Most recently they have changed their handles to a beautiful ergonomic style that folds down and clips into itself which is great, as they don't stick out into the room.

These windows come with a fully transferable, lifetime guarantee, rare in this day and age. I would strongly encourage anyone to consider Vinylbilt Windows for replacements.