Vinylbilt Windows and Doors

We purchased and had installed, windows for our entire home in 2004. In 2024 we found one of the windows could no longer be slid to open or swivelled to clean. We attempted to contact the company that we purchased them from and who had installed them but they were no longer in business. We then got in touch with Vinylbuilt who told us they would honor the warranty on the window. We made arrangements via email to have a tech come out, assess the issue and make the repair. All of my emails to Vinylbuilt were answered punctually and clearly by their service coordinator and she provided answers to all of my questions and booked a tech to come in and do the work in a very timely manner. The tech arrived on time. He was terrific!! He was respectful
Of my home (offered to remove his shoes while working in my home). He was knowledgeable and efficient. He showed me what the issue was and repaired it quickly. He made a recommendation for future maintenance that made sense to me prior to leaving. He thanked me for choosing Vinylbuilt. It was a very good experience. He even cleaned up the little pieces of plastic that fell on the carpet during the repair so muy puppy wouldnt ingest them. After the service the Vinylbuilt service coordinator contacted me for my payment. This was a very good experience and I would absolutely recommend this company for install or repair.

I have a window which required service. VinylBilt stood behind their product and proved to be very responsive and helpful

Vinylbilt Windows and Doors-were helpful with instructions from the first contact. Requirements for repairs/replacement parts to meet warranty coverage was clear and no hassle coverage. The sending of replacement parts was timely and in good order. Thanks for the promptness.
Bruce
dahms2510@gmail.com
N4N 3C1

We had a large bay window installed in 2016. A few weeks ago, Oct 2024, the latch to lock the window broke. I was concerned it would not be covered under warranty but was please to find out it was.
I contacted the window company and a service date was scheduled and the technician who did the repair was excellent.
This is the one and only issue we have had. I would highly recommend this company and this product.

Replacement parts were supplied under warranty at no cost. Customer service was excellent and friendly.

We fully renovated our house 10 years ago and had VinylBilt windows put in throughout. They have functioned so well for us over the years and still going strong. And, as sometimes happens with windows, we had 2 sealed units go on a side of our house that is very exposed to the elements. VinylBilt has been great to deal with to get the units replaced. I would highly recommend their product and their team and will use them on our next project.

Had a part break on one vinyl built windows and needed new hardware to repair

We have had our vinyl windows now for 19 years and they still look like new. During the winter I noticed that two of the windows had condensation between the panes. I communicated with Maris Levine at Vinylbilt Service and she was very helpful. After sending pictures and measurements of the affected windows to confirm our account we were able to set up an appointment to have them replaced under our lifetime warranty. The technician arrived on time and comleted the work in under an hour. He was very helpful and friendly.
Thanks Maris.

Needed a replacement part for one of my Vinylbilt windows (approx. 15 years old). Sent a email with part I needed and they responded in less than 24 hours. After clarifying my shipping address they arrange to have part mailed to me immediately. This is amazing customer service from their service department. Highly recommend Vinylbilt windows, they are a great product and they stand behind their products and warranties!

We had a few imperfections in our newly installed windows. They were covered by a lifetime warranty and the technician did a great job installing new glass. Jonathan, our technician was polite, professional, knowledgeable and attentive to detail. Thanks so much Jonathan
Bill and Janet