We purchased and had installed, windows for our entire home in 2004. In 2024 we found one of the windows could no longer be slid to open or swivelled to clean. We attempted to contact the company that we purchased them from and who had installed them but they were no longer in business. We then got in touch with Vinylbuilt who told us they would honor the warranty on the window. We made arrangements via email to have a tech come out, assess the issue and make the repair. All of my emails to Vinylbuilt were answered punctually and clearly by their service coordinator and she provided answers to all of my questions and booked a tech to come in and do the work in a very timely manner. The tech arrived on time. He was terrific!! He was respectful
Of my home (offered to remove his shoes while working in my home). He was knowledgeable and efficient. He showed me what the issue was and repaired it quickly. He made a recommendation for future maintenance that made sense to me prior to leaving. He thanked me for choosing Vinylbuilt. It was a very good experience. He even cleaned up the little pieces of plastic that fell on the carpet during the repair so muy puppy wouldnt ingest them. After the service the Vinylbuilt service coordinator contacted me for my payment. This was a very good experience and I would absolutely recommend this company for install or repair.
- Approximate cost of services:
- $255.00