Watermart

Water Filtration & Purification
Toronto ON M4M 3L1
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88%

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Reviews by rating (past 12 months)

Reviews for Watermart

Average customer rating:
9.9 10 (648 reviews)

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Timur from Aurora
Timur from Aurora
9 reviews Aurora, ON
10/10

Reverse Osmosis Water Filtration Installation

I have contacted WaterMart for a water filtration system installation, as I had a water softener system installed a few years ago and was happy with the service.
From the very beginning Donna-Marie walked me through all the options and pricings and helped with the decision making of what system to pick.
Sameer then came to install the system, which included drilling through the granite counter-top. Everything was done within two hours as promised. Everything was clean and Sameer came in with all the cleanliness protections in place.
It has been a week now and we are extremely happy with the RO system.

Approximate cost of services:
$900.00
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Company Response

Hello Timur. First off, many thanks for taking the time out of your day to write the team such a great review. It is very much appreciated. Also, a sincere thank you for installing both of your systems. I'm very happy to hear that Donna provided good information and that Samir did everything in a clean and professional fashion. Please don't hesitate to get in touch anytime if you have follow up questions. All the best! Dave, Donna, Samir and the rest of the Watermart Team.

Anand in Kitchener
Anand in Kitchener
3 reviews Guelph, ON
10/10

Water filtration system maintenance

George did a very good job of identifying the problem with my water filtration system and fixed the problem immediately. He spent the time to educate me on the problem and the resolution. Watermark has very good customer service which I have experienced during the purchase, installation and maintenance of my water filtration system.

Approximate cost of services:
$101.00
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Company Response

Hi Anand. I'm very happy to hear that George was able to diagnose your issue quickly and then fix the problem. George is a true professional (about 15 years experience now) and is a great guy to work with. It's also good to hear that you we provided good service to you from beginning to end. Please let us know anytime if you have other questions. Sincerely, Dave, George and the rest of the Watermart Team.

Susan
Susan
2 reviews Toronto, ON
10/10

Water Purification

I have been a Watermart customer for over 30 years. They are the most reliable, courteous business I have ever dealt with. You can tell how well run the company is by the way they are always on time, always provide you with a checklist of work done and written instructions following their service. All of the technicians know their job well and leave the area clean and tidy.
Watermart truly stands out as the best business I have worked with.

Approximate cost of services:
$300.00
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Company Response

Hi Susan. I have to say that it has been a pleasure doing business with you over the last 30 years. It is great to hear that you feel your experiences with us have been consistently positive. We really do our best to ensure customers feel their time is valuable (no one wants to wait around in a three hour window) and that we keep our customers informed regarding the work we have done and what they can expect regarding their water systems. As always, please get in touch anytime if you have questions. Thank you for taking the time to write us such kind words and for your business over the last few decades. Very much appreciated! Sincerely, Dave & the rest of the Watermart Team.

SofiaT
SofiaT
1 review Toronto, ON
10/10

Drinking water system

Happy with service.Installer Zia came on time and was very professional , answered all my questions .
Many thanks to Donna,who was a pleasure to deal with.
Looking forward to do more business with WaterMart.

Approximate cost of services:
$500.00
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Company Response

Hi Sofia. Thank you for your kind words and for taking the time to write us a review. I'm very happy to hear that you were impressed with Zia's professionalism and with how Donna handled your inquiries. We are also looking forward to doing more business with you in the future. All the best! Dave, Zia, Donna and the rest of the Watermart Team.

Angelo
Angelo
9 reviews East Gwillimbury, ON
10/10

Water Softener Installation

I chose Watermart because Donna was very knowledgeable and was able to answer all my questions. The quote I received was extremely reasonable.

The installer (Samir) arrived on time. He was very courteous and polite. The work was clean and very professional. He explained everything he was going to do before he did it. He tested our water before the unit was turned on and then after to demonstrate that everything was working well.

I would highly recommend Watermart if you are looking for a great company to install your water softener.

Thanks again Donna and Samir!

Approximate cost of services:
$1,400.00
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Company Response

Hello Angelo. Donna is great, isn't she? We all know it here but it's nice to hear it from a customer. I'm glad you found our pricing reasonable. And Samir is also a great guy to work with - again, I'm happy that you feel the same way. It's great to hear that you were impressed with his thoroughness. Thank you for taking the time to send us such a glowing review and are happy to refer us. Please get in touch anytime if you have questions. All the best! Dave, Donna, Samir and the rest of the Watermart Team.

Mike
Mike
9 reviews East Gwillimbury, ON
10/10

Very professional and courteous staff

Amazing customer service. Donna on the phone was very friendly, answered all my questions and gave me an exact quote for everything so there were no surprises. Samir the tech was right on time, was very courteous and left the area clean and tidy. The installation itself looks great, everything is very neat. Overall very happy with the price and installation.

Approximate cost of services:
$1,450.00
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Company Response

Hi Mike. Thank you so much for the kudos. I'm very happy to hear that you found Donna to be friendly, knowledgeable and straightforward and that Samir was very professional and did a clean, neat and tidy installation. They guys are also great to work with and I feel fortunate to have them as colleagues. Please let any of us know anytime if you have questions. All the best! Dave, Donna, Samir and the rest of the Watermart Team.

Philip
Philip
1 review Richmond Hill, ON
10/10

Reverse Osmosis Installation

We have been customers of WaterMart for 20 years.

Unfortunately, our system was long overdue for service--it had been 7 years since we last had a technician visit. We were glad to know that WaterMart was not only still around as a business, but had also grown. This was a testament to the excellence of our most recent experience.

Customer service was a pleasure all around from my sales conversations with Donna, who patiently answered every last question I had on my daily calls to her in the week leading up to installation to our technician Kenny who was fast, efficient, and respectful in our home.

In the replacement of our old system with new, Kenny capped our old faucet location, but went above and beyond and helped us remove and cap a broken soap dispenser unit on our sink. We very much appreciated this gesture.

Thank you for the clean water and service!

Approximate cost of services:
$900.00
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Company Response

Hi Phillip. Wow, 20 years! Thank you. Although yes...you are correct: Long overdue! That being said, we were certainly happy to help you. I'm glad to hear that you felt Donna was "patient" and that Kenny was "fast, efficient and respectful". Both these folks are indispensable members of the team and I've passed on your comments to them and they pass back their thanks. Please get in touch anytime (before 7 years!) if you have questions. Sincerely, Dave, Donna, Kenny and the rest of the Watermart Team.

Elspeth Barlow in Toronto
Elspeth Barlow in Toronto
9 reviews Toronto, ON
10/10

Water filtration system update

I have used Watermart for the past 13 years for maintenance of our reverse osmosis water system. This year we decided on an update to a new water filtration system, not adding the reverse osmosis component.
Kenny, who had done maintenance on our old system, came to do the removal of the old and putting in the new. As always, he arrived on time, finished work within the suggested time. We have always been pleased with Watermart and their technicians. Thank you Kenny!

Approximate cost of services:
$800.00
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Company Response

Hi Elspeth. This is something that we often say as well: "Thank you Kenny!". I'm very happy to hear that (once again), Ken performed professionally. Thank you so much for your business over the past 13 years - and for choosing us for doing the upgrade. Also, many thanks for taking the time to write us such a stellar review. Please be in touch anytime if you have follow up questions. Sincerely, Dave, Ken and the rest of the Watermart Team.

10/10

Cleaning water filters and replacing active materials

As promised, the company contacted me exactly 3 years after the installation of the water filter and softener, to set up a date for the periodic job to be done; they have sent all the details about the job and about safety measures regarding the pandemic and the conduct of their technician.
Ken, the technician arrived right on time, told me exactly what to expect timewise, and started working. He was nice, seemed to be very knowledgeable of what he was doing, and gave me a good feeling that I'm in good hands. It's a pleasure to receive services from such people and such company.

Approximate cost of services:
$400.00
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Company Response

Hello Kobihass. Many thanks for taking the time out of your day to write us such a great review. It is great to hear that our clients appreciate us getting in touch with them when the time comes. Also, I'm very happy to hear that you are happy with the service Ken delivered. He is our head technician, is very knowledgeable and we feel fortunate as a company to have him on the team. I have passed your note onto him and he passes back his thanks. Please get in touch anytime if you have questions about your whole home filter, water softener or any other water issues. All the best! Dave, Ken and the rest of the Watermart Team.

Ani Mackinnon from Toronto
Ani Mackinnon from Toronto
2 reviews Vaughan, ON
10/10

Awesome Service

This company is great! I have been dealing with them for years and always always always - from admin to service person the service is excellent. Today's service person Zia was friendly, efficient and followed COVID safety protocols perfectly. I wish everything in my life was this easy. Thank you Watermart - I really appreciate your great service.

Approximate cost of services:
$400.00
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Company Response

Hi Ani. Wow! Three "always". I am so happy to hear that we have been consistent over the years and have performed to your expectations. It is also good to get reassurances that the techs are all practicing COVID safety protocols to customer satisfaction and that everyone feels safe. It's really great to hear that we've made things "easy". Thank you so much for your kind words and for your business. Sincerely, Dave, Zia and the rest of the Watermart Team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Watermart

Water Filter Systems, Water Softeners, Reverse Osmosis, Office Water Coolers, Cottage Water Systems, Commercial Water Systems, Ultraviolet water purifiers - Sales and service since 1991. Our Service Area: Greater Toronto Area, Toronto, North York, East York, Thornhill, Richmond Hill, Stouffville, Oakridges, Weston, Aurora, Newmarket, Markham, Scarborough, Etobicoke, Mississauga, King City, ...
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