Reviews

10/10

This company is great! I have been dealing with them for years and always always always - from admin to service person the service is excellent. Today's service person Zia was friendly, efficient and followed COVID safety protocols perfectly. I wish everything in my life was this easy. Thank you Watermart - I really appreciate your great service.

Approximate cost of services:
$400.00
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Company Response

Hi Ani. Wow! Three "always". I am so happy to hear that we have been consistent over the years and have performed to your expectations. It is also good to get reassurances that the techs are all practicing COVID safety protocols to customer satisfaction and that everyone feels safe. It's really great to hear that we've made things "easy". Thank you so much for your kind words and for your business. Sincerely, Dave, Zia and the rest of the Watermart Team.

0/10

DO NOT deal with this company - i have been battling since the spring to end my monthly billed maintance charge. They said i could not break the 'contract' as i had agreed to a one year term - my service with them began almost 15 years ago - i DID NOT agree to a one year plan - they said they would pull the VOICE RECORDS to prove i agreed to a 1 year contract....the next person i spoke to said they didn't have to as i had continued paying and hence was an agreement???? after speaking to 5 different staff - and requesting twice i speak with a supervisor, who never called me back - they have no proof i agreed to a 1 year plan AND it is illegal in Ontario to automatically renew a contract (this being a contract i never agreed to) finally i involved Enbridge who said i do not have to pay and they took the charge off my Enbridge bill. This morning i received a bill directly from enercare - and to top it off in May i received a mailing from Vice President asking me to return to enercare and they would give me a good deal. DO NOT DEAL WITH THIS COMPANY!

Approximate cost of services:
$23.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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10/10

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

The people from Watermart are always friendly - always accommodating - pleasure to deal with. My technician, Ken, was very helpful - great suggestions - friendly. He left the area clean and dry and I received a completed checklist when the job was done.

Approximate cost of services:
$200.00
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Company Response

Thank you so much, Ani for your great review. I'm very glad that you are happy with your system and with the service that Ken offered. Please let me know any time if you ever have questions about your water system or about water issues generally. All the best. And thanks once again. Dave.