First Class Flooring

Daniela was exceptional. She helped me find the flooring that I needed in no time! Alexander helped to entertain my son! No other place to visit for your flooring!!? First class flooring should be your first choice!

From the moment i walked into First Class Flooring i felt an immediate positive energy with the friendly and knowledgeable staff. They worked with me to not only help me decide on what would work best to pull together my ideas but were working at levels best to ensure my budget was met and the product would be available in due time. They allowed me to take home large samples to see in our own lighting which i found very helpful.
I would highly recommend First Class, it truly was a first class experience!

Beware this company is lacking professionalism‘s on every level. Many excuses for their in adequate timeline. Very unsatisfied on every level and would never recommend first class flooring to anyone. Hopefully nobody else will fall into the same trap that I did very disappointed.

For structural reasons, our 100-year-old red oak stairs had to stay so we then had to find something that would match. The 2 1/4" quarter sawn-riff red oak was the perfect solution. The results are stunning!

We're two retired seniors who planned to replace our home floor but then COVID intervened and significantly impacted our financial position. We had submitted a deposit of $1,000 but later asked the company for a refund before taking delivery of the product. They ignored the first three emails and then it took 1.5 months and another eight emails before we saw the refund cheque. We several times asked for proof that the refund had been sent. Eventually they agreed to send us a copy of the cheque stub or some other indication of the date it was sent. They never sent it.

Worse, they replied on Oct. 02/20 with a very terse email, "It has been mailed.” However, when we finally received the cheque it was dated Oct. 05/20, three days AFTER the date it was supposed to be in the mail. And presumably it might have taken one or more days to get the cheque signed internally after it was created.

THEN they deducted a "re-stocking" fee despite the COVID hardships and their advance knowledge of our situation.

When we first sent the deposit, they processed the transaction in literally one day.

They appear to have a “first class” product, which is why we went with them in the first place even though their product is 30 to 50% more expensive than similar vinyl planking at Lowes or Home Depot. However, they have “last class” customer service and a mercenary business philosophy that reflects zero-sympathy for the consequences of the global pandemic, especially for seniors.

A company of this size should be ashamed.

First class flooring was very professional from the beginning to the end of our project. They helped educate us on every step of the process, and excelled in customer service, and completion of the project. They’re attention to detail is second to none! We also really appreciated the care they took in our home and with our project! 10/10 will definitely recommend!

Best shopping experience I’ve ever had. Best showroom, best customer service and best product

From the moment i walked into the show room i knew this was the place I will buy my floors. Ralph was very knowledgeable and took his time to educate me about my choices of engineered wood. I needed the project to be done in a week and they did not fail me. I got a free estimate in 24 hours and my project was completed within 5days under my budget. I will 100% recommend First Class Flooring.

They were able to do a section of the floor that was torn out look as if it never happened. Very impressed.

Great service, great product and beautiful looking hardwood floors. Very happy with quality and result.