Reliance The Furnace Company Edmonton

Benjamin Wight did a fantastic job advising us on renovation work that was not done to code.

Bad bathroom vent connection, bad insulation job, bad plumbing even though the city inspected it!

Thank you!

I called reliance as the rental tank I had broke down. They told a technician would contact me with in 3 hours. Which never happened. The next morning at 9am I called again and was told I would get a call within 5 minutes! I got a call about 2 hours later and was told they couldn't come till the afternoon. This is a hot water tank in a rental home I have, so now my tenant and her family had no hot water for 2 days and couldn't shower etc, but the worst part was that my tenant took the morning off work so that she could be there for the tank to be repaired or more then likely replaced! They called me the main contact and said they could be there for 230, which didn't work for us, so I called my tenant and told them and she said she would cancel her appointment and would be there for 3. I called the company back a few times and left messages letting them know this, but they never answered any calls. They called me back that evening and said they could be there at 10 the next morning which ended up being 1020. They walked in the house and said they couldn't work on it cause the water system was in the way and left! As my tenant had a friend there cause she again had to work and I was the main contact, know one notified me to let me know that this was the case u told about 2.5 hours later and that was my tenant letting me know! Apparently reliance doesn't really care about providing great customer service and I feel like I have wasted my money paying for a rental for all these years! My answer to the solution was to call my reliable plumbers to come and take the tank out and buy a tank and have my plumbers put it in, but they saw as a matter that should happen ASAP and worked late to do this! I called reliance and was told it would be $40 to cancel my contract and if I wanted reliance to take the tank out and take it away it would be $125, I said I would have my reliable plumbers remove it and rent could pick it up, but they told me that could be arranged at a cost of $125! They told me my other option is to drop the tank off my self an hour away and save the $125! My experience with this company was horrible and I will be getting rid of all reliance contracts that I have! I had a rental tank for convience sakes and there was nothing convent about this matter! Horrible horrible experience and I feel bad for my tenants going 3 days with out being able to have hot water!

The company was great dealing with over the phone and in person. Our installer Nathan #4112 was great. Fast and efficient and had a very personable visit. Would recommend Reliance to everyone we know!

I was referred by a friend who use this service and call to get an estimate. Chris M was very helpful and give us various options . 3 days later Aaron M and Tyler D arrived for the installation of the equipment. They took all the care necessary to protect the floor and area where they worked. The next day, they completed the job and walk me through the operation of the new system, clean up and vacuumed on their way out. Just the way service was meant to be.
Thank you

Two very, very nice young smart, polite, men(Matt & Yan), who really knew what they were doing....they were just like magicians. I will recommend these fellows to all my acquaintances that need furnaces, air conditioners, water heaters etc.

Matt & Yan installed a replacement furnace along with an air conditioner (which we hadn't had before). They were in my home for 1 1/2 days, were clean, friendly and efficient. They kept me informed of their progress and were happy to answer any questions. We're pleased with the service and quick install. Chris, the estimator, visited us Saturday and they were able to begin the work Monday. I understand they can do a duct cleaning as well, which I will order.

I had a great experience with Reliance. Right from the beginning Dave came to my house to give me a quote. He was very knowledgeable, never tried to pressure me to something that was out of my price range or anything that I really didn't need. The next morning the installation crew of Kevin and Drew showed right on time and were absolutely the best people for that job, they installed the new furnace and water tank very quickly and were very clean. After they were finished they walked me though and showed me how to use my new furnace and water. The following day the Landen and Tyler G showed up and cleaned all my ducts they were just great and very considered of my cats. I would strongly remend Reliance for any of you furnace, water tank or duct cleaning. The price you very reasonable, they were very prompt and completed the job in less time then what I was quoted. Dave even follow-up to make sure that everything was done the way I had wanted. Very Very happy with Reliance.

Thanks to Mat R for his quick and efficient work on replacing our Hot water tank. Answered all my questions, left it clean and after his work was done, checked it again. Thanks again Mat. A Job well done

Ruth S Levack, On

It was the annual check up. The service from Robert Burnett, the Reliance technician, was excellent. He knew exactly what to do and got it done quick and professionally. I am glad I have a service plan with Reliance.

Bob Burnett from Reliance came by and fixed an ongoing issue with our furnace. His knowledge and experience got the issue fixed within mere minutes. Great! He also helped with another issue I didn't even know existed so now we'll have proper heat in our basement.