Furnace King Home Services

Dear Sandip, I would like to take this opportunity to express our thanks to you and the company for the excellent service and advice we received when purchasing our new furnace from you. I wish that we had found you earlier after dealing with shoddy service and poor support from another company for 15 years, you guys are a consumers dream, and I don’t say this lightly. I have been retired for three years after 50 plus years in a very successful professional sales and marketing career, so I think that I am well qualified to express an opinion that may influence other customers to consider your company. In today’s economy, companies work hard to recruit new customers, that’s fairly easy to do, the hard part is to move these customers into becoming fans, and as any sports team will tell you , fans will follow you anywhere. I am definitely a Fan of Furnace King, your own personal service was exceptional, and your installation team were a treat to deal with. They were respectful of my home, consulted with me on some difficult duct work and when they were finished, there was not a mark or speck of dust to say that they had ever been here, well done, and on top of all this your pricing was significantly less than my other quotes for the same furnace, you made me a fan. I know that my AC unit, now 15 years old will be passing on soon, and when that happens I will be reaching out to you once again. Kindest regards and Thanks.

I am writing to you to let you know that we are very pleased with our recent purchase of the Trane XV95 furnace installed by Furnace King (installed Sep 30). The air quality and the temperature consistency throughout the house is much improved and the furnace has performed as you promised. Your team (Mike and his assistant) did an excellent job of removing the old furnace and installing the new one. Sandip, you did a great job of explaining exactly what we were buying and the differences between each type of furnace. Purchasing a new furnace is a big investment and you took the time to explain the product differences and why Furnace King was a great company to do business with. I am impressed with the service and quality Furnace King has delivered to me and remain confident that I made the right purchase decision.

From the first informational appointment on furnace, air conditioning and tankless hot water heater options for our 1891 free-standing Victorian brick house on October 28, 2014 through the first and second work days October 30, 2014 and Monday November 3, 2014 all the employees of Furnance King were professional, courteous, well-informed, pleasant, neat, punctual and VERY GOOD AT THEIR JOBS! We are very pleased with the results in every way, and look forward to lower gas and electrical bills. We wish you Sandip, who first told us about our HVAC options and coordinated the timing of the installation, and Mike who did the installation with his helpers Joe, James and Johnny all the best. May you all have a winter that is not too cold for you as you're working to make other people's homes warmer.

Hi, Sandip, Sorry for the late reply. Many thanks to you and your installation crew (Mike, John and another young man - I didn't catch his name) for making the experience of purchasing a new furnace and air conditioner, followed by the installation, seamless from start to finish. Glenn & I would like to send a recommendation letter for you and your excellent crew. We appreciated all the advice we received, and Mike explained the operation of our new equipment, answering all of our questions. Once again, thanks from both of us for a job very well done.

Prior to making a decision on which furnace I would purchase I completed a thorough review on the web to learn about the important features required for a furnace and reviewed a number of furnace brand ratings. I also checked with Home Stars for ratings on installers. My comments on dealing with Furnace king are summed up in this letter to them:Hi Sandip,
Thank you so much for your very professional help and guidance during my search for a new furnace for our home.You provided excellent guidance and knowledge of heating and cooling systems and were able to answer all my questions giving me confidence on my selection of a Trane furnace. You were also an excellent representative of both Furnace King and Home Depot. Your pricing was very competitive and your focus on after sales service was very evident. I was extremely pleased to discover that your Furnace King installer shared your strong consumer focus. Mike was one of the best service people I have encountered. He was pleasant and efficient getting all the work done on time. He and his helper were also very good at cleaning up and left no mess. His commitment to excellence was very evident when he decided to work all day Saturday just to get our system running before the temperature dropped. I would recommend you, Mike and Furnace King to all perspective customers. I will also be posting to Home Stars and providing Furnace King with a 5 star rating.Thanks again for your help.
Cheers, Rick

Very professional company. A pleasure to deal with people who act professionally: the the office staff , the salesman and the installers are all a credit to the Company. Sandip, the salesman is a professional and a gentleman in his dealings. Mike and John, the installers, could not have done a better job. Very neat installation. They treated our home as if it were their own. Tying all together is an office staff that contacts the customer at the crucial stages. We highly recommend this Company.

Hi Sandip,Thanks for taking the time to provide formation about gas furnace and central air conditioner. The information was very helpful for me to make decision on selecting which brand and model of gas furnace and air conditioner for replacing my 25 years old units. Mike and his crew also performed the installation professionally. I have already recommended Furnace King to a family in Mississauga for the replacement of their furnace and central air conditioner. Regards, Ching.

Sandip came in and explained from top to bottom how our furnace and AC system works, which NO one else did. All other sales guys tried to upsell and they told us we didnt need all those extras. These guys explained EXACTLY how much we would be saving on our bill and negotiated a good deal for us.

His guys came 2 days later to install and were super great! The guarantees and warranties are fabulous, they gave us exactly what they promised and i couldnt believe the difference a new furnace made to the dust control, the overall circulation of air and the efficency of the two stage variable DC furnace. We choose to upgrade to the NEST thermostat which further monitors energy efficiency and can tell if we are are home and how to manage the heating and cooling systems.

Overall, awesome service.

Dear Sandip, We are very happy with the installation of the Trane AC and the furnace. The installation team under Mike's guidance worked efficiently and professionally. We are happy that we made the decision to go with your company after your presentation and the description of the product and the promise of unconditional guarantee of parts and labour for ten years. We were impressed by your knowledge of the various products available in the market and their comparative merits. This helped us in a great way to make our decision in purchasing the appropriate models of Trane best suited for our requirement. We are already experiencing a positive change in the air quality in our house since the installation was done three days ago. Best Regards.

Sandip, It was a great pleasure meeting you and doing business with you/your company. We liked your approach to the business. You are very knowledgeable and explained to us everything we needed to know to make a decision. The installation people were very good and installed everything very quickly and efficiently. They were very punctual. We have the air conditioner running smoothly. We will recommend you/your company to people we know who are looking for air conditioner. Thank you very much.