Dear Sandip, Thank you for looking after us so well. Your professional approach to explaining what our options were for replacing our furnace and AC unit was refreshing. So often we get so called "sales people" coming to our door from other companies and all they want to do is talk about price and close a sale. In your case, the price was the very last thing you mentioned. As a salesperson myself, that approach appealed to my own professional attitude towards sales and frankly, pretty much guaranteed you the sale. Your price was also fair, considering the quality of the equipment offered and the level of service I know we will receive. Your warranties are also top notch. Everything you promised in our first meeting came to fruition. The installers arrived on-time, were polite and listened to any concerns I had. They laid down drop cloths to protect my floors and removed their shoes too, something other companies tend not to do these days. They were quiet except for the necessary drilling etc. and the job was completed quickly. They cleaned up and brushed the floor around the furnace room afterwards. Mike then showed me how everything works and we ran down a checklist of items he had completed and that they had met all current codes etc., which matched exactly with what you had said would happen. He informed me that my previous HVAC contractor had never connected the HEPA filter unit I bought from them, nor was the humidifier ever hooked up! I will be calling them about this. I look forward to receiving our Ontario rebate in due course, this will complete a very pleasant experience with you and Furnace King. Please feel free to use this letter as a testimonial and my name as a reference to any future customers you're talking too.
