Ashton Service Group

We were very pleased with the service. Tim was very thorough. Besides checking carbon monoxide levels from the furnace, he checked our carbon monoxide detector to check that it was working properly. Like other Ashton technicians we have dealt with he was very professional, he arrived within the specified time period and he put plastic booties over his shoes so that he didn't get our floors dirty. He was friendly and courteous. Besides the service, he told us about some quirky things re: our furnace (it is a 60 year old house) that no one else had ever pointed out.

Aston team installed two furnaces, heat pump and instant water heater. My good experience started from the moment when Patric came by and down the road including all the installations and fixing some minor issues with my heat pump which survived my massive home renovation. I'd like to thank all the guys who answered my questions and installed the equipment. There are lots of companies on the market but Ashton is an outstanding for quality customer service and fair product price. I highly recommend them!

I've had a toilet seemed to constantly have problems, and finally I had Ashton Service Group come in to replace the parts inside the tank. Mark Peters did the work quickly and left no mess, was very polite and easy to work with! He even made an adjustment to my bathroom tap and didn't charge me extra for this, which I really appreciated. I also really appreciated how easy it was to contact Ashton, and how Mark showed up on time as scheduled.

A second inspection by Ashton revealed a frion leak on one of the units. The technician recommended we plug the leak and woild have to pay for the very expensive frion replacement but should continue working for a few more years. We had a mild winter and did not use the heat pump and when i used it this year noticed that the heat was not working still. Had Ashton service the units and same technician found the frion completely evaporated again and claimed that we must have been using it, which in fact we never did. I asked to have a quote to replace the unit and also a call from the owner to discuss expectations. After a few weeks no word from anyone. I decided to contact them again and was told i would have someone call me shortly. Again, its been two weeks not a word. Talk about terrible service!

HWT was 15 yrs old. Ron helped me choose one that would fit in the tight space and serve our needs. Mark Peters installed it. On time, always very courteous, well informed, clean up afterwards.

We called Ashton as our house needed a new boiler and domestic water heater. We have heated polished concrete floors on the main level and baseboards on the upper. We opted to install a combi unit to reclaim some space and for the efficiency.

It took a few phone calls to get Ashton out, but when they did it worked out very well. From first quote to final deficiency adjustments the process went smoothly.

The mechanical installation was done by Rob and he did a great job. The install is very clean and he engaged the project with patience and professionalism. He had to return a few times to make a few adjustments and everything was fine.

I feel I can trust Ashton to be there into the future. Good plumbers are super hard to find. Ashton is the best we've used so far.

We called Mark about leaking water in the basement. He came out within an hour late on a Sunday night and was excellent to work with. I would highly recommend Mark @ Ashton!

I had an under the slab leak .Tim and Randy replumbed my downstairs. They arrived on time,gave me a quote , proceeded with the work , tidied up and even washed my floor. Great Work!!!Thanks

Our furnace stopped putting out heat. I was able to schedule an appointment with Ashton quickly on the phone; though I didn't realize you could schedule on-line for a discount. Anyway, scheduling was quick and easy. Justin W. arrived at his scheduled time and was able to diagnose the issue within 30 minutes. He presented us with a bill for labour and parts. He was able to pick up the parts within an hour and had the furnace fixed within 30 minutes of arriving with the parts. He was professional and polite; he left our furnace area as he found it. I have used Ashton a few times now and been pleased with all of their service techs. I will use them again in the future.