A second inspection by Ashton revealed a frion leak on one of the units. The technician recommended we plug the leak and woild have to pay for the very expensive frion replacement but should continue working for a few more years. We had a mild winter and did not use the heat pump and when i used it this year noticed that the heat was not working still. Had Ashton service the units and same technician found the frion completely evaporated again and claimed that we must have been using it, which in fact we never did. I asked to have a quote to replace the unit and also a call from the owner to discuss expectations. After a few weeks no word from anyone. I decided to contact them again and was told i would have someone call me shortly. Again, its been two weeks not a word. Talk about terrible service!
- Approximate cost of services:
- $3,000.00
- Company Response
Hello Caro,
We would like to see what happened and where the ball was dropped. Please send us an email to info@ashtonservicegroup.com with your name and address and we can look into the history of the service calls.