Ashton Service Group

Plumbing
Richmond BC V6X 3M4
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Plumbing
Ashton Service Group
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79%

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Reviews by rating (past 12 months)

Reviews for Ashton Service Group

Average customer rating:
8.6 10 (106 reviews)

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Herb from Vancouver  from Vancouver
Herb from Vancouver from Vancouver
2 reviews Vancouver, BC
10/10

Furnace heating service

John provided informative and comprehensive service. He diagnosed the problem quickly and explained our heating/furnace problem as he resolved the problem. John was pleasent, informative, and demonstrated his expertise very professionally. He took time to explain the installation of a shut off valve in our basement that was scheduled for a future date after completing the heating service. John was careful to not dirty our home by choosing to enter the work site from outside rather than walk through our home. Likewise, he was careful to wear booties while in our home. John was professional, informative, respectful, and friendly. He left us feeling confidant that Ashton was a good choice for taking care of our plumbing and heating needs into the future as we joined the Gold Membership program previously.

Approximate cost of services:
$49.00
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Company Response

Thank you Herb for your thorough review of the service call that John attended to. We are glad that he helped solve the heating issue were experiencing and we look forward to serving you if you need us in the future.

Chris Healy from North Vancouver
Chris Healy from North Vancouver
1 review North Vancouver, BC
10/10

Furnace/Water Heater Service

I cannot speak highly enough of the service we have received from Ashton Service Group over the years. Today, for example, Tim Moffatt - Service Specialist- arrived exactly at the time arranged and carried out service and repairs to the furnace and water heater in our new property promptly and efficiently. In the same visit, he checked out all relevant appliances and drains, and offered professional advice with regard to future maintenance, including perimeter drainage. Throughout his visit, Tim was professional, polite, courteous and, above all, thorough. We were delighted to see him again, and would not hesitate to recommend him, or Ashton Service Group, to anybody in search of plumbing/heating assistance.

Approximate cost of services:
$600.00
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Company Response

Thank you for your review of Tim. He is one of our most senior expert technicians and it shows through in your review. We are happy that Tim was able to assist you.

Lesley M from Richmond
Lesley M from Richmond
1 review Richmond, BC
10/10

Heating repairs

After our renovation last year we discovered that our radiant hot water heating was not working on our main floor. Fearing the worst that our new hard wood floors had to be removed to fix the problem we were relieved to know it was a part that needed replacing in conjunction with our boiler... Patrick D was amazing, helpful, informative. He took the extra time to show us how to utilize all our thermostat zones for even temperature heating throughout the house. While Patrick was here we mentioned we were having leakage from our one year old washing machine that the warranty just conveniently expired the day of the leak. He took the time to call the owner of Ashton Service to ask who he used for his personal appliance maintenance needs and passed that information along to us. We were so impressed with the company that we invested in a yearly maintenance plan.
I wish Ashton Service Group offered more services as I would use them of all of our needs.

Approximate cost of services:
$385.00
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Company Response

Thank you for your review.
We are pleased that Patrick helped solve your radiant heating problem and provided you info to repair your washing machine. Cheers.

Lilian Wang from Delta
Lilian Wang from Delta
1 review Delta, BC
10/10

Furnace

Jeff came to my house for furnace maintenance in September. He did a really good job! He did a very thorough job inspecting it and his superb customer service made me want to recommend him and his company to all my friends. I am very happy with HomeStars.

Approximate cost of services:
$470.00
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Company Response

Hello Lilian,

Thank you for your review. We are happy that Jeff did a great job servicing your furnace and are happy with his customer service. He is one of our best technicians. Feel free to contact us should you ever need our services in the future.

Ian and Rose Finlay from Richmond
Ian and Rose Finlay from Richmond
4 reviews Richmond, BC
10/10

re-ignite gas furnace

Tom was very efficient and courteous. We cannot recommend Ashton
Services. To date all the service personnel who have done work for us have done an excellent job and we highly recommend Ashton Services to all our friends.

Approximate cost of services:
$175.00
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Company Response

Thank you for your kind review of Tom. We are glad he was able to help get your furnace up and running again!

Dustin Spratt from Surrey
Dustin Spratt from Surrey
1 review Surrey, BC
10/10

Kitchen Reno

I was very pleased with the work I had done for my reno by Ashton Service Group. Sean was fantastic and did a great job with the plumbing work we needed. I would definitely recommend this company and especially Sean for any plumbing needs.

Approximate cost of services:
$3,000.00
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Company Response

Thank you Dustin for taking the time to write a review for Sean. We are happy that you were pleased with the plumbing work Sean did for you.
Cheers!

Sunny from Vancouver
Sunny from Vancouver
2 reviews Vancouver, BC
8/10

Commercial AC Unit

Our AC stopped working in our commercial space. As my colleagues and I are not mechanically inclined, we called Ashton because it was recommended by a friend. They have emergency service staff available all the time. Within an hour someone arrived and fixed our AC within 2 hours. We were glad they put us back in business. Thank you.

Approximate cost of services:
$1,400.00
1 of 1 people found this review helpful.
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Company Response

Hello Sunny,

Glad that we were able to help you repair your air conditioner and have it up and running again for you and minimize the downtime you were without the cool air.

Thank you for the kind words.

Mrs. Campbell from Richmond
Mrs. Campbell from Richmond
1 review Surrey, BC
10/10

Fixed Leaky Pipes

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Excellent service, technician arrived on time and cleaned up after himself when done. Explained the work clearly and gave me a price beforehand and was the price I paid afterwards. Service was more than we asked for considering the circumstance of a leaky kitchen pipe and wet floor.

Approximate cost of services:
$1,404.00
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Company Response

Thank you Ms. Campbell for writing this review for us. We are pleased that the technician was able to repair your leak. Please let us know the name of the technician who helped you out.

tez in Vancouver
tez in Vancouver
6 reviews Vancouver, BC
5/10

Plumbing

Didn't wear protective footwear while in the house (as stated in website), so made a bit of a mess once inside. Fairly pricey as they charge per job, no matter the length of time. My job was straight forward (less than an hour), but still cost $400.

Approximate cost of services:
$400.00
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Company Response

Hello Tez,

I am sorry your visit did not meet your expectations. Would you mind emailing me and letting me know the name of the technician that came to your home as they are suppose to wear protective footwear.

Heather from Richmond
Heather from Richmond
1 review Richmond, BC
10/10

Leaking pipe and hot water tank replacement

I was very impressed by the professionalism of Ashton Service Group. Both technicians, Paul and Jeff, that we had out on 2 separate occasions were very courteous, efficient, and knowledgeable in their trade. We will be confidently recommending Ashton Service Group to neighbours and friends. We also highly commend both staff and owners for their demonstrated volunteer commitment to our community.

Approximate cost of services:
$2,000.00
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Company Response

Thank you Heather for your review of both Jeff and Paul. We are glad that Ashton was able to replace your hot water tank and repair the leak. We will certainly let Jeff and Paul know you took the time to write a review.
It is appreciated.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Since 1986, Ashton Plumbing, Heating, Air has helped residential & commercial property owners in Richmond & Greater Vancouver. We are among the best rated plumbing, heating, cooling, gas repair and install companies. We handle repairs/installs on leaky faucets, broken furnaces, water heater repairs/installs, as well as clogged drains. Ashton Service Group services residential and commercial customers. Our friendly, licensed plumbers & HVAC technicians will come to you in, uniform and shoe covers, to diagnose your problem(s) and discuss available options with you. See why Ashton Service Group is considered one of the best plumbing, heating, cooling companies to work with in Richmond/Vancouver, BC! Ask your friends who have worked with us.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, Plumbing, Solar Panels, and Solar Water Heating
PRODUCTS
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
https://www.callashton.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
150
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
Plumbing, Gas, Refrigeration, Heating, Cooling
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
DIPLOMAS
Red Seal
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Industry leading labor and parts warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.