Our old dishwasher died, and we needed a new one.
We had been shopping around and reading consumer reports to find a new energy efficient dishwasher. We finally decided to stop by Trail because we knew they had the best selection but we really didn't know anything about dishwashers.
When we arrived, we were approached by an extremely friendly helpful and non-pressure sales person. She listened to our wants and gave us an overview of all the dishwashers they had in store. She let us define our needs and requirements without trying to oversell and push us into a bigger or more expensive dishwasher. She even left us to think our all the information she provided to digest and discuss.
The overall experience was excellent - and we did buy our dishwasher from Trail. In the near future, we will be changing our the other appliances in our house, and we will be going to Trail to get them.