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Hi - thank for taking the time to write the review. We appreciate the feedback and wish you the best with any future renovations.
Hi - thank you for the review. We are sorry you feel this way as we thought you were both very pleasant to work with, and thought all was well with your overall experience. I am not sure why it is ironic that someone who is unable to work due to injury is not able to work, but perhaps I am missing something here. Either way, from what I can gather, the products were installed in a timely fashion, and a couple of minor deficiencies were addressed afterward.
If I am indeed misunderstanding anything please call me at the office and ask for Aaron. Bye for now...
Hi Andrea - Thank you for taking the time to write a review! We appreciate your positive comments, and if you have any work in the future, we'd be more than happy to help! ;)
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Hi Charlene,
Thank you for the review and for bringing the peanut issue to my attention - this information was relayed to my staff and to my knowledge they were conscientious but I will speak to them about this if this was not the case.
Regarding your other comments, I am not sure if there is a disconnect, but from what I understand we processed a deposit when it was provided to us, which is a standard business practice for all companies, and we met the originally estimated scheduling date. We do our best to inform our customers if there is a liklihood of a delay for any reason, which was not the case in this instance. We have a mix of subcontractors and employees who do work for us as well.
Regarding clean-up - if our staff was deficient in the cleaning process I apologize. I would be happy to provide a $50 gift card to the shopping or restaurant establishment of your choice to help offset the Haloween decorations and time you spent cleaning the driveway. Please email info@ecowest.ca and let me know where you'd like to go and I will personally hand-deliver a gift card.
Thanks again for the review and we hope to see you soon - Aaron.
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Hi Annie - what an amazing review we really appreciate it! We will be sure not to tell Joe as we don't want his head to get too big to fit through the door.
We look forward to hearing from you anytime you'd like to do anything else in your home. Thanks again!
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Hi Mr. Wong - Aaron here. Thank you to you and Mrs. Wong for a fantastic review. You have both been dream customers to work with and we appreciate the fair and accomodating manner you have shown throughout the project.
We also appreciate the pictures you sent during the project are very happy about the finished result as well. We are excited to work with you again next year (hint hint) and look forward to your referrals to other Citadel Heights homeowners - our favourite Port Coquitlam neighbourhood!